“Our Samsung HW-T450 soundbar is not pairing with our new DU8000 tv. We connected the audio optical cable and tried Bluetooth pairing. Our soundbar doesn’t appear as a possibility.”
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Hi Connie1032, It’s unfortunate to hear you’re not receiving sound from your DU8000 TV. There are a few troubleshooting steps you can try: 1) Please check the volume control of your TV, and then check the volume control of the soundbar. 2) Set Sound Output to TV Speaker by going to: Settings > All Settings > Sound > Sound Output 3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings > Sound > Expert Settings > Digital Output Audio Format > Auto If there is sound but it is not clear, run a diagnostic test. On the remote control, press the Home button. Go to Settings > Support > Device Care > Self Diagnosis > Sound Test. I hope this helps. Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. ~Samsung Advisor
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