“I viewed the TV at the store and noticed it was constantly auto-dimming. The employee who worked in the TV department could not figure out how to stop it. Has anyone heard of there being an issue with this?”
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Hey Sophie, this is a feature called Eco Solution. It can be turned off. I have attached a link to the user's manual. The information you need can be found on page 71. http://downloadcenter.samsung.com/content/UM/201702/20170209110513585/ENG_US-KTMATSCL-1.0.6.pdf ^Rosi
Sorry, there was a problem. Please try again later.Auto dimming can be a problem, but the auto dimming feature can be disabled in the settings. Home>Settings>General>Eco Solution>Ambient Light Detection>Off. Not the easiest to find!
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