Questions & Answers
QuestionNeed help from ones who spent 2K for this TV. Typically 55" TV cost ~$400-$500 and you pick 3 times more money for Frame. I think Art is what driven you to buy? Does the TV lives to the expectation? Is it really a piece of ART or good marketing? Thanks
- Answer Just posted a luke-warm review of the product. Although it's better than a blank TV, it's not a realistic artwork hanging on the wall. Whether it's worth 2 or 3 times than a regular TV is relative to one's disposable income, and level of geekiness. I also stood in line for an overpriced iPhone X.
QuestionIs there a choice of frame mats? All the examples given are white. I'm assuming this is digitally generated, so I'd think this would be controllable, though I didn't find a mention about it.
- Answer According to Samsung's website, yes, there is a range of color choices for the "matting". :-)
QuestionI viewed the TV at the store and noticed it was constantly auto-dimming. The employee who worked in the TV department could not figure out how to stop it. Has anyone heard of there being an issue with this?
- Answer Hey Sophie, this is a feature called Eco Solution. It can be turned off. I have attached a link to the user's manual. The information you need can be found on page 71. http://downloadcenter.samsung.com/content/UM/201702/20170209110513585/ENG_US-KTMATSCL-1.0.6.pdf ^Rosi
QuestionIs there a place somewhere (maybe on Samsung website) where you see the available images? Thank you
- Answer Scroll down just a bit and you'l see it... https://www.samsung.com/us/explore/frame-tv/?wcmmode=disabled
- Answer No, the backside of the TV (the monitor) is flat with no provision to “hide” the controller box. The only way to hide the box is to have a niche cutout behind the TV. The controller is about as long as a shoebox, and about two-thirds the width. The height is about 1-1/2”. Samsung provides a very thin wire to connect the TV to the controller. It is almost invisible. If the controller is anywhere near the TV, you will be able to route the wire inconspicuously. The cable is not HDMI, it is proprietary to Samsung. The thinnest wire I’ve ever seen in AV use. About half the diameter of a spaghetti noodle.
QuestionThere is no furniture to hide the one connect box around where this tv would go. Does the Samsung one connect box work with an eye so we can have the one connect box and cable box far away and in a separate room (and lower floor) than the actual tv?
- Answer It seems that the remote works directly with the tv not the connect box. My connect box is in a cabinet and not in direct line with the remote and evrything works fine if I point the remote to the TV. Hope this helps.
QuestionWhere does the power come from? Is the only connection the single clear thread, with no other power cables?
- Answer The TV needs a 120v power source and the "ONE CONNECT" needs a power source.
QuestionThe commercial for this shows absolutely no cords coming off of this, so I'm wondering how it runs without an electrical cord? Or is the commercial misleading?
- Answer Misleading for sure. There are two cords. One for power and one for the one connect box.
QuestionCan I use a standard mount with this tv? I need to be able to turn the tv from side to side as well as pull it away from the wall.
- Answer No, the TV mount is integral to the TV. It’s part of the backside of the TV. You can hang it at an angle for viewing alignment. Say the TV is mounted high on a wall. You can tilt it downward a bit, but not side to side. It literally hangs like a picture frame. There are NO controls on the sides, or on the back of the TV (monitor) itself. ALL control is done by the remote.
- Answer Studs aren't necessary...the TV comes with drywall anchors if there's no stud...not sure how good they work because I installed studs behind mine.
QuestionAre frames available and is the frame included in the price. Would it come with the frame installed?
- Answer Need to buy separately. However, the base includes a black frame.
- Answer We purchased this TV for installation in a home we're building that won't be completed until the end of 2018. So, Best Buy is holding the TV until then. However, in reading about the unit I believe that the wall mount is included. Someone questioned the quality of the mount though. Have you gone to Samsung's website to read their description of the TV? Sorry this response doesn't fully answer your question.