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Hi Muneca, We appreciate your question about an SE/5E error code. We realize this situation is difficult since the range is used regularly in preparing meals in the household. The error SE/5E (Defective key) will appear if any of the keys on the control panel are unresponsive or defective. I have shared a Samsung link for steps in resolving your concern with the range. Samsung range or wall oven error codes: https://www.samsung.com/us/support/troubleshooting/TSG01001948/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number 1144833559 and it will help our team pull up your information. Leo
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