Questions & Answers
- Model:
- NX60A6511SG
- |
- SKU:
- 6447916
Highly rated by customers for: Overall Performance, Air Fryer Performance, Ease of Use
$799.99Your price for this item is $799.99
Comp. Value: $1,129.99
The comparable value price is $1,129.99
Page Showing 121-140 of 233 questions
Q: QuestionI love the air fryer function but when i use it my fire alarm goes off and my house fills with smoke. Why does this happen? And is there anything I can do to prevent this from happening.
Asked by Connie.
- A:Answer Are you “airfrying” on a crisper tray? Maybe something in the bottom?
Answered by Paxzane
Q: QuestionAre the cooking grates dishwasher safe?
Asked by cooker.
- A:Answer Good Day, We're happy to clarify your question! We recommend not cleaning the cooking grates by the dishwasher. You may watch our youtube video for tips on "How to clean electric and gas ranges." https://www.youtube.com/watch?v=pCLkUo4ns6w Have a great day! ^Chrystel
Answered by Samsung

Q: QuestionI bought model Nx60a6511ss. Does the enamel nonstock griddle have teflon in the enamel coating? Im deathly allergic to teflon. Trying to find out if this is safe to use or If I need to get another griddle to use on this stove.
Asked by TeflonCheck.
- A:Answer Perfect! Excellent, easy to use, nice very good representative
Answered by EmanuelN
Q: QuestionDoes the griddle need to be seasoned?
Asked by Chucky.
- A:Answer No it doesn’t. It’s not cast iron. It’s enamel I believe.
Answered by Paxzane
Q: QuestionWhat is the width of this range?
Asked by Anonymous.
- A:Answer 30"w, I replaced a 22yr old stove and this Samsung fit the space perfectly
Answered by Sherry
Q: QuestionDo you offer removal of a stove?
Asked by Maddie.
- A:Answer We paid for the service for them to remove our old stove and set up the new one. They were awesome! So, yes!
Answered by JacquiO
Q: QuestionWhat is the width and depth of this oven? Also, upon delivery is delivered with the doors off to fit thru tight spaces?
Asked by Don.
- A:Answer The dimensions are in the images that best buy provides, and the door is not removed.
Answered by Narr
Q: QuestionMy house is very old, and my exterior door seems just barely wide enough to fit this oven (1/8" to spare). What happens if they can't get it in at the time of delivery? Does my purchase automatically get refunded, or do I have to jump through hoops?
Asked by TechEnthusiast.
- A:Answer Dear Valued Best Buy Client, To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern. Leo
Answered by Samsung

Q: QuestionCan I preheat the oven while not at home?
Asked by bo.
- A:Answer Hi, Great question. We understand and appreciate your inquiry if it's possible to preheat the oven remotely. No, the oven and your phone needs to be connected to the same wifi network for safety purposes. Here's a link for more details about the smartthing for the oven. How to use SmartThings with your range https://youtu.be/QzucR0NoRmw Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide them with this number (1144964103) when you message us to help our team pull up your information. Have a great day. ^Charles
Answered by Samsung

Q: QuestionCan I ask the part number for griddle? I know it comes with gas range. But I need to have a replacement. If possible, I would like to know part number and price. Greatly appreciate if I am able to buy best buy or other store as well. Thanks!
Asked by DavidC.
- A:Answer Hi DavidC, We appreciate your question about the griddle. We recommend visiting the website I have shared below of our authorized distributor for parts and accessories website for the griddles part and price. http://www.samsungparts.com/CustomerService.aspx Should you need assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144916952 and it will help our team pull up your information. Leo
Answered by Samsung

Q: Questionwhen you use the bake with the fan symbol does the fan come on right away. I don't see or hear that it is on.
Asked by bon.
- A:Answer Hi bon, We are glad to hear that you are using a Samsung range. The bake with a fan symbol means you are using a fan bake feature that allows your baking to cook evenly and make sure there are no raw spots. To know more about the product settings, please click the link below and see page 23. https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf For any additional assistance with the product, you may contact us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (1144911915) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-
Answered by Samsung

Q: QuestionIs there a clock and how do you set it
Asked by Cookie.
- A:Answer Most.of.the answers people are looming for.are in the app for the appliance. Have to go on line and down load the app
Answered by Pete
Q: QuestionCan this be used with Amazon’s Alexa?
Asked by Meeee.
- A:Answer Hi Meeee, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi, No-Preheat Air Fry & Convection - Stainless steel. Yes, this range is compatible with Amazon's Alexa. I have shared the user manual link below. Please access the link and turn to pages 35 - 36 for the installation guide and use of Alexa with the range. https://downloadcenter.samsung.com/content/UM/202105/20210525183339900/NX60A6511SS_AA_DG68-01339A-02_EN-MES-CFR_210511.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144660939 Leo
Answered by Samsung

Q: QuestionWhat size gas fitting is required?
Asked by William.
- A:Answer Hi William, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi, No-Preheat Air Fry & Convection - Stainless steel. The parts needed for the gas fitting can be found below. a. Gas line shut-off valve. b. Flexible metal appliance connector ½ in (ID) x 5 ft. c. Flare union adapter ¾ in or ½ in (NPT) x ½ in (ID). d. Flare union adapter ½ in (NPT) x ½ in (ID). e. 135-degree elbow (optional). f. Lag bolt or ½-in (OD) sleeve anchor. I have shared the user manual link below. Please access the link and turn to pages 10, 15, 17 - 19 for the gas requirements. https://downloadcenter.samsung.com/content/EM/202103/20210317173440561/Install_NX60A6_DG68-01337A-00_EN-MES-CFR_201230.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144563849 Leo
Answered by Samsung

Q: QuestionWhat are dimensions of storage drawer (width, depth, and height)?
Asked by DMcL.
- A:Answer 25 inches by about 21 inches
Answered by GreatTVNotGreatSound
Q: QuestionDoes timer have minutes and seconds or just minutes?
Asked by DMcL.
- A:Answer Hi DMcL. Thank you for reaching out regarding your Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi, No-Preheat Air Fry & Convection if the timer has minutes or minutes and seconds. Regarding your concern, you can set the timer from 1 minute to 9 hours and 59 minutes. I suggest you check this link to your user manual for assistance. Please go to page 26. https://downloadcenter.samsung.com/content/UM/202105/20210525183339900/NX60A6511SS_AA_DG68-01339A-02_EN-MES-CFR_210511.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ctp/us Reference Ticket Number: 1144656753 Thank you for being a valued customer of Samsung. Have a great day. ^Camille
Answered by Samsung

Q: QuestionCan you use the wifi capability, Google etc. To ask if burners are on for example if you cannot remember if you left a burner on? I understand from another posted question that you can't turn it off but can you check the status?
Asked by John.
- A:Answer No, You can only access the Oven via Google, etc.
Answered by DLPerry
Q: QuestionDoes this oven come with the meat thermometer?
Asked by B.
- A:Answer Hi B, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi, No-Preheat Air Fry & Convection - Stainless steel. No, this range is not equipped with a thermometer. I have shared the user manual link below. Please access the link and turn to page 14. https://downloadcenter.samsung.com/content/UM/202105/20210525183339900/NX60A6511SS_AA_DG68-01339A-02_EN-MES-CFR_210511.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144529654 Leo
Answered by Samsung

Q: QuestionSo I know this may sound dumb but how ray is it to cook with the air fryer over?
Asked by Air4fryer.
- A:Answer Hi Air4fryer, We appreciate your question about how the air fryer works. It is easy to use an air fry. Please refer to pages 25 - 26 of the user manual of this model for the steps and the food guide. https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144923719 and it will help our team pull up your information. Leo
Answered by Samsung

Q: QuestionCan this gas range be paired with my Samsung range hood w/bluetooth
Asked by Catluver5.
- A:Answer Glad you ask, Catluver5. We would love the opportunity to speak with you about your range and hood to determine how we can best assist you with this. Please reach out to us directly on the following options. 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this number (1145024619) to help our team pull up your information. Have a great day. ^Camille
Answered by Samsung

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