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Page Showing 21-40 of 110 questions
  • QuestionIt looks like there is a vent on the top of the stove at the back and also in the front by the handle. Are they oven vents? Does the stove top get really hot as a result of those vents when the oven is being used? Also, is there a drawer on the bottom?

    Asked by grammapamma.

    • Answer There is a vent on back but not on front for oven. I have not noticed the stove getting hot because of the vent.yes there is a small drawer on bottom. Hope this helps.

      Answered by Anonymous

  • QuestionDoes it have keep warm option?

    Asked by Phil.

    • Answer Yes it does have a keep warm option.

      Answered by alam1963

  • QuestionIs there an accessory trim piece that extends down the sides that keeps food from falling down between the countertop and the over?

    Asked by MrMN.

    • Answer Samsung has a trim kit, part number NX-AF5000RS/AA. You can also do a search for "range spill guard" for less expensive options.

      Answered by alam1963

  • Question2 questions. If I choose installation services. Can you convert the natural gas to propane? Also, can the qeek squad perform the LP conversion?

    Asked by Brian.

    • Answer Hi Brian, Thanks for dropping your question about the Samsung range. To answer some of your questions, yes, you can convert natural gas to propane, but for the installation and the geek squad, It's best to contact the store to know more about their services. To better assist you with this query, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day. Thank you for choosing Samsung. Have a great day. -Trisha-

      Answered by Samsung

  • Questionwhat dimeter gas line is needed? what size it the nut?

    Asked by RC.

    • Answer it needs either a 5/8 inch or a 1/2 inch gas line. It depends on the size of the connection coming from your wall.

      Answered by alam1963

  • QuestionWe have propane is there a conversation kit or is it included

    Asked by Quirky.

    • Answer Hi Quirky, We want to provide you with the answer to your question about this Samsung range. Yes. LP conversion kit is included. Have a great day. Melardo

      Answered by Samsung

  • QuestionSince the griddle in the middle and doesn't come with an extra grate. It doesn't look like you can purchase one either. What other stove would be the same as this one only with all grates and not the griddle? I love all the other features on this stove.

    Asked by momsnewstove.

    • Answer We are thrilled that you are considering a Samsung range for your home momsnewstove. I have shared a Samsung link below that will have all the grates and the features that you love on this stove. https://www.samsung.com/us/home-appliances/ranges/gas/bespoke-6-0-cu-ft-smart-front-control-slide-in-gas-range-with-air-fry-wi-fi-in-white-glass-nx60bb851112aa/#specs I have also shared the website below of our authorized distributor for parts and accessories. Please visit the website for a center grate that is compatible with this Samsung range. http://www.samsungparts.com/CustomerService.aspx Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number 1145048089, it will help our team pull up your information. Leo

      Answered by Samsung

  • QuestionDOES IT COME WITH GRATES FOR THE MIDDLE BURNERS

    Asked by Anonymous.

    • Answer No it just came with the griddle.

      Answered by JohnW

  • QuestionWhat is the size range in box

    Asked by eric.

    • Answer Hi eric, Thank you for reaching us about the dimension of the Samsung range. You can check it on this link: https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/slide-in/pdp/nx60t8311/NX60T8311SS_V3.pdf. If you have inquiries or need further assistance, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for choosing Samsung, and have a great day! Ticket number: 1144616145 ^Rainly

      Answered by Samsung

  • QuestionIs the griddle in the center the only option or is there a grate

    Asked by Anonymous.

    • Answer Greetings! Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.0 cu. ft. Front Control Slide-In Gas Range with Convection & Wi-Fi, Fingerprint Resistant - Stainless steel. Yes, the griddle is in the center of the cooktop. There will be 2 surface burners (left and right), and a center griddle that comes with the range. I have shared the user manual link below. Please access the link and turn to page 14 for the complete list of what is included with the range. https://downloadcenter.samsung.com/content/UM/202103/20210308174944985/NX60T8311SS_AA_DG68-01222A-05_EN.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144583265 Leo

      Answered by Samsung

  • QuestionWhat is the part # for the integrated griddle?? I need a replacement can’t find it anywhere

    Asked by Anonymous.

    • Answer Hello. Thank you for reaching out regarding your Samsung - 6.0 cu. ft. Front Control Slide-In Gas Range with Convection & Wi-Fi, Fingerprint Resistant part number for the integrated griddle as you need a replacement. Regarding your concern, it would be best if you get in touch with our Samsung parts team for them to assist you in getting the part number and the replacement griddle. You can reach them at this contact number: J & J International, Inc. Live Help : 800.627.4368 ( Mon - Fri 9:00 AM ~ 6:30 PM EST ) I suggest you check this link for further assistance. http://www.samsungparts.com/CustomerService.aspx Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144438438 ^Camille

      Answered by Samsung

  • QuestionI want to purchase this stove. But, I don't have natural gas coming into my home. I have propane gas. What conversion kit(s) will I need.

    Asked by Clio.

    • Answer Hi Clio. Thank you for reaching out regarding your Samsung - 6.0 cu. ft. Front Control Slide-In Gas Range with Convection & Wi-Fi, Fingerprint Resistant on what kit you need using propane gas. Regarding your concern, I suggest you get in touch with our Samsung Parts team for them to assist you. You can reach them on this details. J & J International, Inc. Live Help : 800.627.4368 ( Mon - Fri 9:00 AM ~ 6:30 PM EST ) I suggest you check this link for further assistance. http://www.samsungparts.com/CustomerService.aspx Also, I have included your user manual for further assistance. Please go to pages 10 to 11. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144413418 ^Camille

      Answered by Samsung

  • QuestionWhere can I find the manual for this range? I cannot locate it and would really like to understand how to use all the features. I sound old, but I really miss the days of paper manuals! Thanks.

    Asked by Anonymous.

    • Answer Hello. Thank you for reaching out regarding your Samsung - 6.0 cu. ft. Front Control Slide-In Gas Range with Convection & Wi-Fi, Fingerprint Resistant user manual. Regarding your concern, I will be providing you with a link to your user manual. Here is the link: https://downloadcenter.samsung.com/content/UM/202103/20210308174944985/NX60T8311SS_AA_DG68-01222A-05_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144402869 ^Camille

      Answered by Samsung

  • QuestionIs it possible to temporarily remove the handle to fit through a doorway?

    Asked by Amay1203.

    • Answer Glad you asked, Amay1203! It's better to remove the door itself to make it fit since the handle is attached to the door. It will give you more space to move the range through the door. Here is the step-by-step information on how to remove the door on page 41: https://downloadcenter.samsung.com/content/UM/202103/20210308174944985/NX60T8311SS_AA_DG68-01222A-05_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide them with this number 1144979704 to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Chrystel

      Answered by Samsung

  • QuestionI need replacement parts for NX60T8311SG black stainless

    Asked by CiscoKid72.

    • Answer Hi danny. Thank you for reaching out regarding your Samsung - 6.0 cu. ft. Front Control Slide-In Gas Range with Convection & Wi-Fi, Fingerprint Resistant replacement parts. Regarding your concern, I suggest you get in touch with your Samsung part team for them to be able to assist you in getting the accurate replacement parts. You can reach them on this details. J & J International, Inc. Live Help : 800.627.4368 ( Mon - Fri 9:00 AM ~ 6:30 PM EST ) Fax : 973.226.6682 Here is the link also for further assistance. http://www.samsungparts.com/CustomerService.aspx Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144314429 ^Camille

      Answered by Samsung

  • QuestionCan you replace a freestanding range?

    Asked by RD.

    • Answer Hi Rd, Thank you for your inquiry If you are replacing an existing freestanding range and don't want to do a major kitchen renovation, your choice is simple. Your width is fixed, which will narrow your choices to features, cost products you will be getting from Samsung. Reference number: 1144242130 ^Ross

      Answered by Samsung

  • Questioncan the grates be put in the dishwasher?

    Asked by ruthie.

    • Answer No. The grates are true cast iron and is not dishwasher safe.

      Answered by knowitall

  • Questionhow many amps is this oven

    Asked by oven309.

    • Answer Hi oven309, Thank you for showing interest to know more about our product. Regarding your question about how many amps this oven is. It is 120V/60Hz/20A. You may refer to this link if you want to know more about our gas range. https://www.samsung.com/us/home-appliances/ranges/gas/6-0-cu-ft-front-control-slide-in-gas-range-with-convection-in-black-stainless-steel-nx60t8311sg-aa/#specs Moving forward here are other options to speak with our representatives for further assistance. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Stay safe, Reference Ticket Number: 1144214411 ^Mila

      Answered by Samsung

  • QuestionIs the grill removable from the center grate so that a pot can be used on that burner?

    Asked by Baker123.

    • Answer Hello Baker123, Great question! We appreciate your informing us of your inquiry if the grill is removable from the center grate. We will gladly look into this for you. Yes, it is removable per checking. Grates and griddles are heavy. Use caution when handling them. Thank you! -Angelica

      Answered by Samsung