Questions & Answers

Q: QuestionWhy does my Samsung gas range blow all the heat out of the back top part of the range straight into my kitchen? What part am I missing? Purchased at Lowes in Oklahoma City. Model A3LCCAR21OR,1C Serial 649ECCAR21OR

Asked 1 year ago by vondab.

• A:Answer Hi there, The Oven/Cooling vents are located at the back of the oven range. Proper air circulation prevents combustion problems and ensures good performance. To better assist you with this, don't hesitate to get in touch with Lowe's Customer Service department at (800) 445-6937, between 8:30 A.M. – 7 P.M. (ET), seven days a week. They can answer your question or transfer you to your local store to if you need further assistance regarding your purchase. Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionI bought it 9/8/20 now all that from clock (board is gone)

Asked 2 years ago by Vargas.

• A:Answer Hi Vargas, We would love to assist you with your appliance. Kindly provide us with more details about the range. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number (1146889627) to help our team pull up your information. Have a great day, -Ernest-

  Answered 2 years ago by Samsung

  
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Q: QuestionFor the Samsung - 6.0 cu. ft. Front Control Slide-in Gas Range. What is the recommended size of the gas line?

Asked 2 years ago by IRG5771.

• A:Answer Did you mean the size ? If so ,,,, the size is 1/2" all you need to buy 1/2 inch kit for gas range

  Answered 2 years ago by AtheerVerified Purchase

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Q: QuestionWhat tpye of heat is this over convection or air fry

Asked 2 years ago by Mick.

• A:Answer The one I bought is without air fryer & convection

  Answered 2 years ago by AtheerVerified Purchase

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Q: QuestionDoes the stove top overhang the countertop?

Asked 3 years ago by Overhang.

• A:Answer Yes,about 2"

  Answered 2 years ago by AtheerVerified Purchase

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Q: QuestionDoes it have a warming drawer?

Asked 3 years ago by Dave.

• A:Answer Hi Dave, We appreciate your question about a warming drawer and whether this Samsung range is equipped with it. This range model is equipped with a storage drawer and not a warming drawer. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes Samsung have 30 inch slide in range with a stainless steel cook top

Asked 3 years ago by Vipie.

• A:Answer No it’s black

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionWhat size is the center stove top. I would like to purchase a cooking grill.

Asked 3 years ago by Anonymous.

Q: QuestionDoes the airfryer cook with gas or is the oven electric?

Asked 3 years ago by Sam.

• A:Answer We're happy to clarify your question, Sam! As per checking, the air fryer and oven use gas to heat the food, as this is a gas oven range model. Have a great day! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionCan I buy the griddle grate for this as an accessory?

Asked 3 years ago by Anonymous.

• A:Answer It comes with a center plate

  Answered 3 years ago by BreTVerified Purchase

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Q: Questionwhere is the broiler located?

Asked 3 years ago by Rosemary.

• A:Answer The bottom drawer is where it is

  Answered 3 years ago by JimmyCVerified Purchase

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Q: QuestionIs, and or how is the pilot kept on, or does the pilot of the oven be ednited every time you want to use the oven, does the oven fire, goes on by itself when you turn the oven know on, or would you need to go underneath and light it up

Asked 3 years ago by Newstove.

• A:Answer Modern ovens don’t have pilot lights. They have igniters. Think of this as kind of like a spark plug.

  Answered 3 years ago by DY65Verified Purchase

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Q: QuestionControl Panel ? Glass or plastic ? If acrylic will it bubble from the heat of oven. Where are the oven vents and if your cooking will the heat from the oven get you warm or hot ? If the oven vents are in front under the control panel, does it get hot ?

Asked 3 years ago by Controls.

• A:Answer Hi Controls, We appreciate your question about the material used for the control panel as well as the oven vent location in this Samsung range model. The Samsung range model uses a glass touch control panel. The Oven/Cooling vents are located toward the back of the cooktop. There will be heat exhausted from the vents when the oven is used, it may get warm if the room is not ventilated properly. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionAfter heating, the temperature in the furnace drops. What could be the problem?

Asked 3 years ago by Nadia.

• A:Answer Great question Nadia and we're here to help with your Samsung range, especially with the oven. Over time, ovens may get to be out of calibration and may cause oven temperature to drop. I have shared a Samsung link that will help in calibrating your oven's temperature. Calibrate your oven's temperature: https://www.samsung.com/us/support/answer/ANS00049012/ If after calibrating and the temperature still drops, please follow the steps outlined under Oven does not heat in the Samsung link I have shared below. Samsung oven temperature issues: https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-heat Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number 1145052026, it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionThe oven door got lock by it self , how can I unlock it ? I tried the reset button and it doesn’t work .

Asked 3 years ago by Mayra.

• A:Answer Hi Mayra. We appreciate your question about the experience of a locked oven door. Refer to this link about "Oven Door is Locked": https://www.samsung.com/us/support/troubleshooting/TSG01001957/. You may also use the user manual oven lock on page 26: https://downloadcenter.samsung.com/content/UM/202103/20210308174840236/NX60T8111SS_AA_DG68-01223A-06_EN.pdf. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this nx60t8111ss model need to vent outside or can it be placed on an internal wall without another up vent? I believe it has a downdraft vent.

Asked 3 years ago by Anonymous.

• A:Answer I don't believe it has a up vent, just the down.

  Answered 3 years ago by RiveraVerified Purchase

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Q: QuestionAre the Propane (LP) conversion parts included with unit

Asked 3 years ago by Tom.

• A:Answer Hi Tom. Glad you asked about the slide-in-range if an LP conversion kit is included. A qualified service technician will bring the LP conversion kit as these adjustments must be made by a qualified service technician by the manufacturer’s instructions and all codes and requirements of the authority having jurisdiction. The qualified agency performing this work assumes the gas conversion responsibility. I suggest you check this link to your user manual for assistance. Please go to pages 10 to 11. https://downloadcenter.samsung.com/content/UM/202103/20210308174840236/NX60T8111SS_AA_DG68-01223A-06_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1144834335) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: Questiondoes the range have a built in vent or any vent

Asked 3 years ago by gary.

• A:Answer Hi Gary. Glad that you ask if this range has a vent/built-in vent. This range has an oven vent/cooling vent located at the back of the oven range. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionIs it possible to convert this gas range into an electric range?

Asked 3 years ago by Kai.

• A:Answer Hi Kai, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.0 cu. ft. Front Control Slide-in Gas Range with Wi-Fi, Fingerprint Resistant - Stainless steel. The gas range cannot be converted to an electric range. We offer a wide range of electric ranges. I have shared the Samsung website that shows you our electric ranges. https://www.samsung.com/us/home-appliances/ranges/all-ranges/?shop=Buy+Online&range_design=Slide-In&fuel_type=Electric Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144597941 Leo

  Answered 3 years ago by Samsung

  
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