“I had this installed by Geek Squad. The large burner on the right never brings water to a boil. It constantly shuts off and back on, never bringing the temperature high enough to boil water. I've tried larger pots that cover the entire surface.”
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I have no answer other than contact Samsung
Sorry, there was a problem. Please try again later.Hello Dan, Thank you for reaching out and raising your concern about your Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with Wi-Fi, No-Preheat Air Fry, and Griddle - Stainless steel. I understand you're having an issue with the larger burner as it never brings water to a boil even after trying to use larger pots that cover the entire surface and it constantly turning off. We do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001949/ to guide you on the issue. Just click on "An induction element on the cooktop does not work". You can also check this link https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf for the user's manual. Just go to pages 53, 54, 55, 56, 57, and 58 for the troubleshooting guides. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144313159. -Noraina
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