A:AnswerSo im going to leave this answer here for anyone that may be browsing this question... Convection+ vs convection: The difference is Convection+ has a heating element in the fan itself. This allows the heat to circulate more evenly. There's a super helpful video on best buy that you should watch. It explains each model and the differences between them.
A:AnswerGreetings!
Yes, this Samsung range model comes equipped with a removable non-stick griddle, which is designed to provide added versatility and convenience for cooking a variety of foods, such as pancakes, grilled sandwiches, and more.
Leo
A:AnswerI have had my oven for three weeks and so far I’m loving it. Yes it has a quick boil and the oven is heats up quickly as well. I haven’t trued the air fryer yet but looking forward to see as how it works.
A:AnswerHello, the power cord is not included with the range. The range is compatible with a three or four prong plug depending on what your home requires. We thank you for choosing Samsung. ^Lena
A:AnswerIt sure does, Angie! This model has separate buttons for the standard bake and convection bake options. This allows users to select either option each time they use it. ^Jecca
A:AnswerHi dsone,
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless steel.
The oven on this range does not require a hood. It has its own vent system already. The oven vent is located above the right rear surface unit. This area could become hot during oven use. Never block this vent or place plastic or heat-sensitive items on it.
I have shared the user manual link below. Please access the link and turn to page 12.
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144660883
Leo
A:AnswerHello there! Not to worry, I have just what you need. This link (https://bit.ly/3mFAZfb) can walk you through what steps to take if the oven door is locked. ^Jecca
A:AnswerHi Cwatson,
Excellent question it is important to know the capabilities of our home appliances, especially your Oven. Indeed, you can use an oven liner for your convenience. Just a reminder to please not use it under self-clean cause it might melt the liner under extreme heat.
Thank you for choosing Samsung. Have a great day.
-Trisha-
A:AnswerThanks so much for asking, Bob! While this model does have a fingerprint resistant coating, it is possible some fingerprints may show up. However, I also have this link (https://bit.ly/3k54rtD) that has some great tips on how to keep your range looking it's best. ^Jecca
A:AnswerGreetings!
Thank you for sharing what’s happening with your range. While everything appears normal on the display, we understand how the sounds you're hearing could be unexpected. Let us help clarify.
Radiant elements are designed with a built-in limiter that causes them to cycle on and off—even at the highest heat setting. This cycling is normal and helps protect the glass cooktop from overheating.
To better understand the sounds your range may make during normal operation, we’ve included a helpful Samsung article below:
Samsung cooktop and range sounds and operational noises:
https://www.samsung.com/us/support/troubleshooting/TSG01110180/
Should you need more assistance with your range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150962752 to help our team pull up your information.
Leo
A:AnswerHi Rose,
We understand how important it is to keep your appliance performing at its best, and we're here to assist you.
I've shared the website of our authorized distributor for parts and accessories below. Please visit the site to check compatibility and availability for the ceramic cooktop that fits your range model.
Samsung Parts:
https://samsungparts.com/pages/supports
Leo
A:AnswerHi Calvin,
This range model has different minimum temperature settings depending on your selected mode. You can check the link below and see page 30 (Minimum and maximum settings) for reference.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250214163936292/O_IB_FULL_NE5000A_NE63A6711_EN.pdf
Have a great day,
-Ernest-
A:AnswerHi there,
Yes, you can; however, it is not recommended as one of the air fry cooking options. You can refer to the link below and check pages 36-37 (Air Fry cooking guide) for reference.
User manual:
https://downloadcenter.samsung.com/content/UM/202405/20240508152905550/01._IB_FULL_NE5000A_NE63A6711_EN.pdf
Have a great day,
-Ernest-
