Questions & Answers

Q: QuestionDoes the oven have the option to be regular, and not convection?

Asked 5 years ago by carol.

• A:Answer Yes. You may choose non-convection baking mode.

  Answered 5 years ago by DanielVerified Purchase

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Q: QuestionHow heigh is the product from the floor to the burners (not all the way including back panel)?

Asked 5 years ago by Anonymous.

Q: QuestionDoes the cook top surface have a built up edge to catch drips if something overflows? Or is the cooktop flat all the way to the edges, meaning the liquid would just spill right over the edge with nothing to catch it or contain it? Hope that makes sense..

Asked 5 years ago by ChoosyMom.

This question was asked about the related product: Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Black Stainless Steel

• A:Answer Yes, but it’s low. Make sure it’s leveled in all directions.

  Answered 4 years ago by Bc9972

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Q: QuestionCan I use any griddle on top of this electric stove top or is there something else about this that I'm missing? If the griddle is removed, is the Cooktop a regular 4 burner top?

Asked 5 years ago by Irishjez98.

• A:Answer The griddle can be removed to use the two left burners. The griddle is sized to fit properly on the two burners and the area between the burners can also be heated. It is not recommended to use a different griddle

  Answered 4 years ago by BradVerified Purchase

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Q: QuestionDoes this come in white? I only buy white appliances.

Asked 5 years ago by CrusQ.

• A:Answer I believe this only comes in stainless steel and black stainless steel

  Answered 4 years ago by trawynn

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Q: QuestionWhat is the lowest oven temperature setting?

Asked 1 year ago by calvin.

• A:Answer Hi Calvin, This range model has different minimum temperature settings depending on your selected mode. You can check the link below and see page 30 (Minimum and maximum settings) for reference. User manual: https://downloadcenter.samsung.com/content/UM/202502/20250214163936292/O_IB_FULL_NE5000A_NE63A6711_EN.pdf Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionJust purchased this range, but the oven will not turn on and the display doesn’t even light up. Do I have to have it connected to Wi-Fi for my oven to work?

Asked 2 years ago by Chelsea.

This question was asked about the related product: Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Black Stainless Steel

• A:Answer Hi Chelsea, No, you don't have to connect the range to Wi-Fi to make it work. Below are links to help you with the range. Please follow the steps and click the hyperlinks for further assistance. Samsung range, oven, or cooktop will not turn or stay on. https://www.samsung.com/us/support/troubleshooting/TSG01001952/ Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed. https://www.samsung.com/us/support/troubleshooting/TSG01110183/ Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: Questionhow do you keep the top from staining

Asked 4 years ago by linda.

This question was asked about the related product: Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Black Stainless Steel

• A:Answer I'm glad you asked, linda! This link (https://bit.ly/3jYiWPK) has detailed information on the best ways to clean and care for your cooktop. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionhow to use the air fryer

Asked 4 years ago by cat.

This question was asked about the related product: Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Black Stainless Steel

• A:Answer There is a button for your air fryer then hit start

  Answered 4 years ago by JoanneVerified Purchase

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Q: QuestionCan I turn off the Wi-Fi and Voice Assistant? I like my appliances to just be appliances.

Asked 5 years ago by Jason.

• A:Answer Yes, you do not have to use the wifi option.

  Answered 4 years ago by Debraaleblanc

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Q: Questionis this a 4 burner with a warmer and also a option to griddle on it

Asked 5 years ago by Q.

• A:Answer Hey Q! I have this link (https://bit.ly/3ds0g6S) to the user manual for this model. Page 23 has a diagram of the layout of the cooktop, with all the features labelled. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat is the nonstick coating on the griddle?

Asked 3 years ago by Aphy.

• A:Answer Hi Aphy, We appreciate your question about the griddle of the range. The Cast iron griddle has a non-stick coating which is the same family as Teflon. At this point, we do not have the exact composition of the non-stick coating. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144913770 and it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the height at the cooking surface of the range? It says 47" in the specs but I didn't know if thats at cooking surface or overall height including the monitor.

Asked 4 years ago by Sean.

This question was asked about the related product: Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Black Stainless Steel

• A:Answer Hello Sean, Thank you for reaching out and inquiring about our Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry, and Griddle - Black stainless steel. Did you want to know the height at the cooking surface of the range? Let me provide you with the product specifications and dimensions of our range. Product Dimensions & Weight (WxHxD) Oven Interior Dimensions: 2413/16" x 227 /16" x 193 /4" Outside Net Dimensions: 2915/16" x 465 /16-471 /16" (Adjustable) x 2811/16" Weight: 164 lbs 47" is the overall height including the monitor. https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf https://content.syndigo.com/asset/4374f0d9-4c71-4a10-a979-30afa2005800/original.pdf If you need further assistance you may reach us via the following options. We look forward to doing business with you again. Have a great day! 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference number: 1144267244 Thank you for choosing Samsung. ^Ross

  Answered 4 years ago by Samsung

  
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Q: QuestionCan you use a cast iron pan on burners or on top of the griddle?

Asked 4 years ago by Jewels.

• A:Answer Hi there Jewels! I've got just what you need. This link (https://bit.ly/3G21cfr) will take you to our guide on cookware. This guide has tons of information about what types of cookware to use, as well as tips for using them. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow do you maintain and clean the griddle attachment

Asked 4 years ago by Jack.

• A:Answer I'm so glad you asked, Jack! I have this link (https://bit.ly/3ndriVP) to our guide on how to clean the cooktop. It has a section specifically regarding the griddle and other attachments. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow do you set the clock on this model? Pushing the time doesn’t work as in other models and there is no clock button.

Asked 4 years ago by Quincy.

• A:Answer I'm happy to help with this, Quincy! First, here's a link (https://bit.ly/3gMTgEl) to the user manual for this model. Page 29 has step by step instructions on how to set the clock. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat is convection+?

Asked 4 years ago by David.

• A:Answer Convection is when there is a fan that circulates hot air inside the oven. This results in a much more even bake, and can be used to air-fry food as well!

  Answered 4 years ago by Jake

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