Questions & Answers

Name: Samsung - 6.3 cu. ft. Freestanding Electric Range with Rapid Boil, WiFi & Self Clean - Black Stainless Steel
Brand: Samsung
SKU: 6447876
Price: 989.99 USD
Rating: 4.5 (1088 reviews)

Samsung - 6.3 cu. ft. Freestanding Electric Range with Rapid Boil, WiFi & Self Clean - Black Stainless Steel

Model:: NE63A6311SG/AA; |
SKU:: 6447876

User rating, 4.5 out of 5 stars with 1088 reviews.

Highly rated by customers for:

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Page Showing 21-40 of 102 questions

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QuestionDoes the power cord come in the box?
Asked 2 weeks ago by PowerCord.
- Answer Hello there, No, it does not come with a power cord. You will have to purchase a 4-Wire Cord or 3-Wire Cord (UL Approved 40 or 50 AMP). Thank you! ^Joshua
  Answered 2 weeks ago by Samsung
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QuestionCan the handle be removed to fit through a doorway
Asked 1 month ago by Nurse4kids.
- Answer Hello there, No, you cannot remove the handle; however, you can remove the oven door. Please refer to your user manual for more details. Turn to pages 45-46, "Removing and reinstalling the oven door." User manual https://downloadcenter.samsung.com/content/UM/202502/20250214161028140/O_01._IB_HTML_NE5000A_NE63A6311_AA-05_EN.pdf Have a nice day! ^Camille
  Answered 1 month ago by Samsung
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Questionwill this range turn off automatically if the broil option is left on the the oven door closed?
Asked 1 month ago by Maddie.
- Answer Hi Maddie, Yes, the range’s oven will turn off automatically if the broil option is left on for an extended period. Have a great day. -John
  Answered 1 month ago by Samsung
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QuestionCan I get the measurements from bottom to glasstop, I need it to be flush with countertop
Asked 1 month ago by Tamara.
- Answer Hi Tamara, There are no exact measurements from bottom to glasstop; however, the total height of the range is 46 5/16 inches (adjustable). Below is the link to the spec sheet; kindly go to page 2 to learn more about refrigerator dimensions. Spec sheet. https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/pdp-spec-sheet/NE63A6311SS_V4.pdf Have a great day! -Ricardo
  Answered 1 month ago by Samsung
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QuestionIs this available in white
Asked 3 months ago by Anonymous.
- Answer Greetings! No, this Samsung range model is not available in white. It comes in two finishes: stainless steel (model NE63A6311SS) and black stainless steel (model NE63A6311SG). Leo
  Answered 3 months ago by Samsung
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QuestionHow do I set the time for the clock.?
Asked 8 months ago by Lyn.
- Answer Hi Lyn, Please see page 27 of the user manual for steps on how to set the clock. https://downloadcenter.samsung.com/content/UM/202502/20250214161028140/O_01._IB_HTML_NE5000A_NE63A6311_AA-05_EN.pdf ^Rodel
  Answered 8 months ago by Samsung
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QuestionCan you cook multiple trays of cookies at one time
Asked 10 months ago by Vlavers.
- Answer Yes I did and it cooked just fine
  Answered 10 months ago by TiffanyW
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QuestionI just purchases the stove few days ago and got installed yesterday. After I use the oven and turn it off, the oven is still hot and seems it does not turn off. I wait for an hour but it is still hot. Is something defect here? Or what can I do?
Asked 1 year ago by Suri.
- Answer CHECK TO MAKE SURE YOU TURNED OFF ALL THE TIMERS
  Answered 10 months ago by JamesD
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QuestionIs this shiny stainless, or does it come as a brushed stainless or even black stainless?
Asked 1 year ago by Suzie.
- Answer mine is a shiny stainless. I don't know if it comes in brushed or black stainless.
  Answered 1 year ago by DebraM
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Questioncan you use any pots with this stove
Asked 1 year ago by Babygirl.
- Answer Yes, from what I can tell, no special cookware is needed.
  Answered 8 months ago by AlexisY
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QuestionThe first night I used the stove top I made something with cooking oil. The splatter of oil got all over the stove top, as is normal. Now I have spots all over the glass top that wont come off. Please advise.
Asked 1 year ago by Flyjam.
- Answer Hi there, Please see each section, watch the full video, follow the steps, and click the hyperlinks for further help. Clean and care for your Samsung electric cooktop. https://www.samsung.com/us/support/answer/ANS00060833/ Have a great day. ^Aloe
  Answered 1 year ago by Samsung
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QuestionWhy is my stove constantly clicking? It clicks when oven is on and off. Randomly throughout the day the range will just click a few times. The oven light also turns on and off when not in use.
Asked 1 year ago by Concerned.
- Answer Hi there, Unusual sounds from our appliances can be concerning. Let us help you with the range. Here is a link to help you with the range noise. Please see the "Clicking or cracking" section, play the sound, follow the steps, and click the hyperlinks for further help. Samsung cooktop and range sounds and operational noises. https://www.samsung.com/us/support/troubleshooting/TSG01110180/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147572271) to help our team pull up your information. Have a great day. ^Aloe
  Answered 1 year ago by Samsung
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QuestionDoes this model comes with a griddle?
Asked 1 year ago by Aj.
- Answer No, Aj, this range model does not come with a griddle. You can check the link below to learn more about what's in the box with the range. Overview and what's included: https://www.samsung.com/us/support/troubleshooting/TSG01212842/ Have a great day, -Ernest-
  Answered 1 year ago by Samsung
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Questioncan the glass top be re placed if broken
Asked 1 year ago by jake.
- Answer Yes, Jake, the glass cooktop of this range model can be replaced if necessary. The link below explains the range's warranty coverage. Warranty: https://www.samsung.com/us/support/service/warranty/NE63A6311SS/AA/ Have a great day, -Ernest-
  Answered 1 year ago by Samsung
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Questionmy oven Light Comes on For no Reason How DO I Fix THIS ?
Asked 1 year ago by OvenLight.
- Answer Hi there, We would like to assist you further with your concern. Kindly let us know more about the range. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147419680) to help our team pull up your information when you message us. Have a great day, -Ernest-
  Answered 1 year ago by Samsung
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Questiondoes this product come with an anti-tip device seperately to be installed
Asked 1 year ago by Gary.
- Answer Yes, Gary, this electric range comes with an anti-tip device to install. For reference, check the link below and see page 6 (Installing the Anti-tip device). Installation manual: https://downloadcenter.samsung.com/content/EM/202212/20221227112152511/Install_NE63A6711_DG68-01359A-00_EN-MES_210104.pdf Have a great day, -Ernest-
  Answered 1 year ago by Samsung
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QuestionDo the smooth surface electric range have a cord with 4 prong to go into the outlet?
Asked 1 year ago by Ladiabeauty.
- Answer Greetings! No, the power cord (4-prong or 3-prong) is purchased separately for this Samsung electric range model. Leo
  Answered 1 year ago by Samsung
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QuestionDo you haul away old appliance
Asked 1 year ago by Bert.
- Answer Dear Valued Best Buy Client, To better assist you with your question about hauling away services, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern. Leo
  Answered 1 year ago by Samsung
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QuestionThis looks perfect except it isn’t in stock. (Anywhere!) Are there similar ranges that are also Free of PFAS, PFOA, lead, and cadmium? Thanks!!!
Asked 1 year ago by Sue.
- Answer Dear Valued BestBuy Client, To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry. Have a great day. ^Aloe
  Answered 1 year ago by Samsung
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QuestionWhere is the air filter on this range?
Asked 1 year ago by Bill.
- Answer Hi Bill, The air filter or vent is located above the left rear surface unit, near the control knobs. Thank you and have a great day! -Ricardo
  Answered 1 year ago by Samsung
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Showing 21-40 of 102 questions

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Questions & Answers

Samsung - 6.3 cu. ft. Freestanding Electric Range with Rapid Boil, WiFi & Self Clean - Black Stainless Steel

Q: QuestionDoes the power cord come in the box?

Q: QuestionCan the handle be removed to fit through a doorway

Q: Questionwill this range turn off automatically if the broil option is left on the the oven door closed?

Q: QuestionCan I get the measurements from bottom to glasstop, I need it to be flush with countertop

Q: QuestionIs this available in white

Q: QuestionHow do I set the time for the clock.?

Q: QuestionCan you cook multiple trays of cookies at one time

Q: QuestionI just purchases the stove few days ago and got installed yesterday. After I use the oven and turn it off, the oven is still hot and seems it does not turn off. I wait for an hour but it is still hot. Is something defect here? Or what can I do?

Q: QuestionIs this shiny stainless, or does it come as a brushed stainless or even black stainless?

Q: Questioncan you use any pots with this stove

Q: QuestionThe first night I used the stove top I made something with cooking oil. The splatter of oil got all over the stove top, as is normal. Now I have spots all over the glass top that wont come off. Please advise.

Q: QuestionWhy is my stove constantly clicking? It clicks when oven is on and off. Randomly throughout the day the range will just click a few times. The oven light also turns on and off when not in use.

Q: QuestionDoes this model comes with a griddle?

Q: Questioncan the glass top be re placed if broken

Q: Questionmy oven Light Comes on For no Reason How DO I Fix THIS ?

Q: Questiondoes this product come with an anti-tip device seperately to be installed

Q: QuestionDo the smooth surface electric range have a cord with 4 prong to go into the outlet?

Q: QuestionDo you haul away old appliance

Q: QuestionThis looks perfect except it isn’t in stock. (Anywhere!) Are there similar ranges that are also Free of PFAS, PFOA, lead, and cadmium? Thanks!!!

Q: QuestionWhere is the air filter on this range?

Most-viewed items

QuestionDoes the power cord come in the box?

QuestionCan the handle be removed to fit through a doorway

Questionwill this range turn off automatically if the broil option is left on the the oven door closed?

QuestionCan I get the measurements from bottom to glasstop, I need it to be flush with countertop

QuestionIs this available in white

QuestionHow do I set the time for the clock.?

QuestionCan you cook multiple trays of cookies at one time

QuestionI just purchases the stove few days ago and got installed yesterday. After I use the oven and turn it off, the oven is still hot and seems it does not turn off. I wait for an hour but it is still hot. Is something defect here? Or what can I do?

QuestionIs this shiny stainless, or does it come as a brushed stainless or even black stainless?

Questioncan you use any pots with this stove

QuestionThe first night I used the stove top I made something with cooking oil. The splatter of oil got all over the stove top, as is normal. Now I have spots all over the glass top that wont come off. Please advise.

QuestionWhy is my stove constantly clicking? It clicks when oven is on and off. Randomly throughout the day the range will just click a few times. The oven light also turns on and off when not in use.

QuestionDoes this model comes with a griddle?

Questioncan the glass top be re placed if broken

Questionmy oven Light Comes on For no Reason How DO I Fix THIS ?

Questiondoes this product come with an anti-tip device seperately to be installed

QuestionDo the smooth surface electric range have a cord with 4 prong to go into the outlet?

QuestionDo you haul away old appliance

QuestionThis looks perfect except it isn’t in stock. (Anywhere!) Are there similar ranges that are also Free of PFAS, PFOA, lead, and cadmium? Thanks!!!

QuestionWhere is the air filter on this range?