A:AnswerHi Paul.
Thank you for reaching out regarding your Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi and Steam Clean - Stainless steel on what is the amperage. Regarding your concern, the amperage would be 40A.
I suggest you check this link for further assistance.
https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/electric-ranges/ne63a6111ss-aa/NE63A6111SS_V3.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144686357
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
A:AnswerHello,
Thank you for reaching out and letting us know your inquiry if this Samsung range has a warming burner. We understand that this information may be essential for you to know. We're here to help.
As per checking, no, this Samsung range does not have a warming burner.
Thank you, and stay safe!
Your Reference Ticket Number: 1144313117
-Angelica
A:AnswerHello,
Thank you for reaching out and raising your concern about your Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi and Steam Clean - Stainless steel. We are sorry to hear that you didn't receive the user manual after buying your unit. We would like to help you through this.
To help you with this, I am providing this link https://downloadcenter.samsung.com/content/UM/202103/20210308172014230/NE63A6111_AA_01_EN.pdf for the user's manual.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144313833.
-Noraina
A:AnswerHello Megz,
Thank you for reaching out and letting us know that the stove on your Samsung range keeps turning off and on when cooking. We understand that this information may be essential for you, and we apologize for the inconvenience this might have caused you. We're here to help.
Attached is a link to the troubleshooting guide that you can check, which may help fix the stove issue that does not stay on when cooking.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144273926
-Angelica
A:AnswerHello.
Thank you for reaching out regarding your Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi and Steam Clean oven. I am sorry to learn that you are having an issue with baking in the oven. Regarding this, I will be providing you with the steps on how to assist your concern.
How to set the temperature
1. Press Bake. The default temperature is 350 °F.
2. Enter the temperature you want on the /, e.g., 3, 7, 5.
3. Press START/SET. The temperature display will start to change once the oven temperature reaches 175 °F.
4. If you want to cancel baking or if you have finished, press OFF/CLEAR.
• Place food in the oven after preheating if the recipe calls for it.
Preheating is very important for good results when baking cakes,
cookies, pastry, and breads. After the oven has reached the desired
temperature, the range will beep several times.
How to adjust the temperature while cooking
1. Press Bake. The display will show the present temperature, e.g., 375 F.
2. Enter the temperature you want, e.g., 425 °F, using the /.
3. Complete the entry by pressing START/SET.
Here is a link to your user manual for further assistance. Please go to pages 30 to 31.
https://downloadcenter.samsung.com/content/UM/202103/20210308172014230/NE63A6111_AA_01_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144323679
^Camille
