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Questions & Answers

Page Showing 21-40 of 109 questions
  • QuestionIs connection cord for rhis stove normal cord not 20/20

    Asked by Jay.

    • Answer Hi Jay, Your question is very reasonable for this Samsung range. The power connection setup is designed to be flexible so it can match different home electrical configurations. The unit is compatible with either a 3‑wire or 4‑wire power cord, which is selected based on the outlet already in place. Because cords are chosen to match the home’s electrical setup, the range itself does not include one by default. Using a properly rated cord that meets the installation specifications helps ensure a smooth setup and reliable operation. More details on power cord options and installation requirements are available here: Install your Samsung gas or electric range https://www.samsung.com/us/support/answer/ANS10002323/ Samsung truly values your business. Nicole Samsung Care

      Answered by Samsung

  • QuestionIs this an induction range

    Asked by Anonymous.

  • QuestionHow to use steam cleaner

    Asked by Anonymous.

    • Answer Hi there, To know how to use the steam-cleaning feature of the range, please refer to the link below. Kindly turn to page 38 (Steam-cleaning) of the user manual. User manual: https://downloadcenter.samsung.com/content/UM/202502/20250214162959740/O_01._NE63A6111-AA_IB_FULL_EN.pdf Have a great day! Nicole

      Answered by Samsung

  • QuestionSo let’s say if I were to purchase this in the near future, plus delivery and installation services, what do they do with the old stove I currently have? It’s a coil electric, and unsure if they haul that to a nearby junk yard or sell to them🤔.

    Asked by JuniorP.

    • Answer Dear Valued Best Buy Client, To better assist you with your inquiry about the haul-away promotion offers, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

      Answered by Samsung

  • QuestionWhat are the box demensions

    Asked by Sean.

    • Answer Greetings! We are happy to provide the shipping dimensions this Samsung range will come in. I have listed the dimensions below: 1. Width: 33 1/16 inches 2. Height: 50 9/16 inches 3. Depth: 30 5/16 inches Leo

      Answered by Samsung

  • QuestionIs it finger print resistant?

    Asked by SJ.

    • Answer Hello there, No, this range is not fingerprint-resistant Have a great day. ^Camille

      Answered by Samsung

  • QuestionHi Is it passible that the top glass crack automatically?

    Asked by Farah.

    • Answer No, Farah, this range model has a durable glass ceramic cooktop that does not easily crack. Kindly check the link below and see page 25 (Protecting the cooktop) to learn more about how to maintain the cooktop's pristine condition. User manual: https://downloadcenter.samsung.com/content/UM/202502/20250214162959740/O_01._NE63A6111-AA_IB_FULL_EN.pdf Have a great day. ^Charles

      Answered by Samsung

  • QuestionIs this a glass top?

    Asked by Kooking4kat.

    • Answer Hi Kooking4kat, Yes, the cooktop is glass-ceramic. Have a great day! Chrystel

      Answered by Samsung

  • QuestionWhat is the temperature range for the oven?

    Asked by Anonymous.

    • Answer Hi there, The bake option of the oven is a minimum of 175 °F (80 °C) and a maximum of 500 °F (260 °C). Have a great day, -Ernest-

      Answered by Samsung

  • QuestionIf I purchase a open box, can I purchase warranty?

    Asked by Kin.

    • Answer Dear Valued BestBuy Client, To better assist you with this don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289 / available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about purchasing a warranty for an open box item. Have a great day. ^Charles

      Answered by Samsung

  • Questionis it self cleaning

    Asked by coop.

    • Answer Hi Coop, No. This range doesn't have a self-clean feature. It only has a steam clean. Please reference the "Steam-cleaning" section on page 39 of the user's manual. Manual https://downloadcenter.samsung.com/content/UM/202404/20240417130210748/O_01._NE63A6111-AA_IB_FULL_EN.pdf Have a great day. ^Aloe

      Answered by Samsung

  • QuestionWhat fan can be purchased for this oven

    Asked by Lisa.

    • Answer Hi Lisa, This range model is not compatible with a fan. However, you can check the link below and explore our Convection Ranges, which have built-in fans. Samsung Ranges: https://www.samsung.com/us/home-appliances/ranges/all-ranges/?shop=Buy+Online&key_category_features=Convection Should you need more assistance with the range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147483766) to help our team pull up your information when you message us. Have a great day. -Ernest-

      Answered by Samsung

  • QuestionHow do I change the time. The manual included only discusses safety features.

    Asked by Clock.

    • Answer Hi there, You can check the link below and see page 28 (Setting the clock) for instructions on how to set the time. User manual: https://downloadcenter.samsung.com/content/UM/202404/20240417130210748/O_01._NE63A6111-AA_IB_FULL_EN.pdf Have a great day, -Ernest-

      Answered by Samsung

  • QuestionI bought this stove a few months ago and cracked the glass top. Where can I buy a replacement for the glass top to fix it?

    Asked by Jasmine.

    • Answer Hi Jasmine, We empathize with what happened to the cooktop of your Samsung range model. Let us help you. I have shared the website of our authorized distributor for parts and accessories below. Please visit the website to check on the availability of a compatible glass cooktop for your range. https://samsungparts.com/pages/supports Leo

      Answered by Samsung

  • QuestionIs this self cleaning?

    Asked by Ambo62.

    • Answer Yes, the interior has a steam cleaning option. The glass top surface can be cleaned with a soft cream scrub or polish and cloth.

      Answered by AlaneL

  • QuestionWhat type of Cord do I need.

    Asked by Anonymous.

    • Answer Hi there, Please use a 3-conductor or a 4-conductor UL Approved 40 or 50 AMP. Have a great day. ^Aloe

      Answered by Samsung

  • QuestionIs the power cord included? If not, what is the model number of the cord I need to buy?

    Asked by Linda.

    • Answer Hello Linda. No, the power cord for this range model is sold separately. It requires a 4-Wire Cord or a 3-Wire Cord (UL Approved 40 or 50 AMP), which you can purchase in any retail store or local hardware. Have a great day. -John

      Answered by Samsung

  • QuestionDo you have to use the Wi-Fi?

    Asked by Anonymous.

    • Answer No, It can be used without connecting to Wi-Fi

      Answered by Ldubb

  • QuestionWhere do I find the serial number on my oven range

    Asked by Samsung.

    • Answer Open drawer and it's on the left side

      Answered by OrhanS