“Is the upper oven only a convection oven ? I baked in the upper oven Product was brown on top & not done in the center,”
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Hello. Thank you for reaching out regarding your Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi and Steam Clean oven. I am sorry to learn that you are having an issue with baking in the oven. Regarding this, I will be providing you with the steps on how to assist your concern. How to set the temperature 1. Press Bake. The default temperature is 350 °F. 2. Enter the temperature you want on the /, e.g., 3, 7, 5. 3. Press START/SET. The temperature display will start to change once the oven temperature reaches 175 °F. 4. If you want to cancel baking or if you have finished, press OFF/CLEAR. • Place food in the oven after preheating if the recipe calls for it. Preheating is very important for good results when baking cakes, cookies, pastry, and breads. After the oven has reached the desired temperature, the range will beep several times. How to adjust the temperature while cooking 1. Press Bake. The display will show the present temperature, e.g., 375 F. 2. Enter the temperature you want, e.g., 425 °F, using the /. 3. Complete the entry by pressing START/SET. Here is a link to your user manual for further assistance. Please go to pages 30 to 31. https://downloadcenter.samsung.com/content/UM/202103/20210308172014230/NE63A6111_AA_01_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144323679 ^Camille
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