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Hello there, We understand how concerning it can be when your oven does not maintain the temperature you set, especially when trying to cook at 385°F, and it drops back to 175°F. We’re here and fully willing to help you troubleshoot this issue with your NE63T8511SS/AA range. To guide you through the steps for this temperature concern, please follow the troubleshooting guide below and be sure to click on the embedded links for additional support: Samsung oven temperature issues https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-heat Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151548585) to help our team pull up your information. Have a great day. ^Camille
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