Questions & Answers

Q: QuestionWhat is the Ready2Fit Guarantee?

• A:Answer If this range doesn't fit your existing 30" freestanding range cutout, Samsung will provide $100 towards modification costs.

Q: QuestionWhat is the oven capacity of this Samsung range?

• A:Answer This Samsung range has a large oven capacity of 6.3 cubic feet.

Q: QuestionIs this range Wi-Fi enabled?

• A:Answer Yes, this range is Wi-Fi connected and can be controlled via the SmartThings app.

Q: QuestionHow many cooking elements does the cooktop have?

• A:Answer The cooktop has 5 heating elements, including dual and triple ring elements.

Q: QuestionCan I control this range with my voice?

• A:Answer Yes, this range is voice-enabled and works with Bixby, Alexa, or Google.

Q: QuestionDoes this range have convection cooking capabilities?

• A:Answer Yes, this range features powerful convection cooking for faster and more even cooking.

Q: QuestionWhy do I turn on my oven set it to 385f and it jumps back to 175f ?

Asked 2 months ago by Oven.

• A:Answer Hello there, We understand how concerning it can be when your oven does not maintain the temperature you set, especially when trying to cook at 385°F, and it drops back to 175°F. We’re here and fully willing to help you troubleshoot this issue with your NE63T8511SS/AA range. To guide you through the steps for this temperature concern, please follow the troubleshooting guide below and be sure to click on the embedded links for additional support: Samsung oven temperature issues https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-heat Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151548585) to help our team pull up your information. Have a great day. ^Camille

  Answered 2 months ago by Samsung

  
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Q: QuestionI need basic operating directions for this oven. No instructions with oven so where to find? How to set time? How to light up panel? How to turn off cooking time?

Asked 7 months ago by Anonymous.

• A:Answer What we received with oven was a small Smarthings app manual that's 6 pages long. As well as a Simple user manual that's 19 pages. No where does it explain normal operation of oven, like questions above. Please provide.

  Answered 7 months ago by Anonymous

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Q: QuestionWhich power cord do I need to buy 40 Amp or 50 AMp

Asked 8 months ago by Anonymous.

• A:Answer Greetings! We are glad to answer your question about this Samsung range model. We strongly recommend using a 40-amp range cord for proper and safe operation. However, if a 50-amp range cord is used, it must be clearly marked as suitable for use with nominal 1 3⁄8" diameter connection openings. Leo

  Answered 8 months ago by Samsung

  
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Q: QuestionDo I have to have WiFi for features to work, or can I not use the WiFi

Asked 8 months ago by Ksr.

• A:Answer Greetings! We are glad to answer your question about this Samsung range model. Connecting this range model to Wi-Fi enables the Smart Control/Monitor Feature via the SmartThings application; however, if you decide to not connect this range model to a wireless connection, all features apart from the Smart Control/Monitor Feature can still be utilized. Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149412042 to help our team pull up your information. Leo

  Answered 8 months ago by Samsung

  
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