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Hi Michele, We can feel the disappointment you have with your range. We are here to help in any way possible. We would like to speak to you directly to gather more details and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146624050), to help our team pull up your information. Have a great day! ^Rodel
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