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Page Showing 101-120 of 147 questions
  • QuestionHow big is the griddle? Could someone provide measurements?

    Asked by Cj2006.

    • Answer About 5x18 inches

      Answered by BirthdayMan

  • QuestionIs there an option or website I can purchase a new rack for my oven

    Asked by Dennis.

    • Answer Hi BigD, Thank you for asking about the website where you can purchase a new oven rack for your Samsung range. I highly recommend visiting this link: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DA97-17376B.aspx. If you have inquiries and need further assistance, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Ticket number: 1144788228 Thank you for choosing Samsung! ^Rainly

      Answered by Samsung

  • QuestionSince there is only one large burner on the stove top, can you heat up the front left burner as if using the griddle and then use a large pot on it?

    Asked by Rory.

    • Answer Hi Rory, We appreciate your question about the front left surface element. Yes, the front left element can be independently used for a 7-inch sized pot. Please refer to pages 23 - 24 of the user manual I have shared below for the steps and the knob to use for the front left element. https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144921763 and it will help our team pull up your information. Leo

      Answered by Samsung

  • QuestionIs this black stainless color fingerprint proof, and how do you clean it?

    Asked by Care.

    • Answer Yes

      Answered by LyubovPhan

  • QuestionWhat is the measurement of the door ? Making sure how much clearance I will have with the full door open. Thanks, Linda

    Asked by Door.

    • Answer Hi Door (Linda), Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo™, No-Preheat Air Fry & Griddle - Stainless steel The depth of the range with the oven door fully open is 49 1⁄4 inches. I have shared the installation guide link below. Please access the link and turn to page 1 for the complete dimension of the range. https://downloadcenter.samsung.com/content/EM/202103/20210317173816090/Install_NE63A6711_DG68-01359A-00_EN-MES_210104.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144528261 Leo

      Answered by Samsung

  • QuestionCan you use a flat bottomed water canner on the burners?

    Asked by Cass.

    • Answer Hi Cass, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo™, No-Preheat Air Fry & Griddle - Stainless steel. Yes, you may use a flat bottomed water canner on the cooktop. I have shared a Samsung link below. Please go through the link as there are important reminders to prevent damage to the cooktop. https://www.samsung.com/us/support/answer/ANS00085246/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144518252 Leo

      Answered by Samsung

  • QuestionHas anyone experienced condensation of heavy amounts on bottom door when baking in the top half

    Asked by Tom.

    • Answer no

      Answered by Anonymous

  • QuestionCan you explain what particular chemicals were used and where/what parts are they used in accordance with California’s Proposition 65 Warning?

    Asked by Natalie.

    • Answer Hi Natalie. Thank you for reaching out regarding your Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo™, No-Preheat Air Fry & Griddle regarding California’s Proposition 65 Warning. Regarding your concern, and for the full details, please go to this website, Cancer and Reproductive Harm - www.P65Warnings.ca.gov. I suggest you check this link to your user manual for further assistance. Please go to page 6. https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144395120 ^Camille

      Answered by Samsung

  • QuestionCan you use cast iron frying pans. On the cook top?

    Asked by Anonymous.

    • Answer Hello. Thank you for reaching out regarding your Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo™, No-Preheat Air Fry & Griddle if you can use cast iron frying pans. Regarding your concern, your cooktop is ceramic; we do not recommend you use an iron cast frying pan. I recommend you check your user manual for further assistance. Please go to page 27. https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144349892 ^Camille

      Answered by Samsung

  • QuestionIs it true that the oven door is soft close? Is the soft close feature for the top oven door only or the full door only or both?

    Asked by BKind.

    • Answer The soft close feature is for the whole oven so when you try to slam it the door stops and slowly closes the last 5 inches. If you try to quickly close the top oven it does not stop but it is very cushiony when closing so it's not like you can just slam it closed. I hope this helps.

      Answered by CryptoGrandpa

  • QuestionHow do I set Broil to High? Manual says to "press Broil once for Hi and twice for Low" but that doesn't change.

    Asked by Kpark.

    • Answer Hi Kpark. Thank you for reaching out regarding your Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo™, No-Preheat Air Fry & Griddle on how I set Broil to High. I am sorry to learn you have a hard time doing it. Regarding your concern, here are the steps. How to set the oven for broiling 1. Press Broil once for Hi or twice for Lo. Use Lo to cook foods such as poultry or thick cuts of meat thoroughly without over-browning them. 2. To start broiling, press START/SET. Broil one side until the food is browned. Turn over and broil the other side. 3. Press OFF/ Here is a link to your user manual for further assistance. Please go to page 40. https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144324371 ^Camille

      Answered by Samsung

  • QuestionCan you tell me the height of the oven from the ground to the stove top. I want to see if it will be flush with my counter tops.

    Asked by David.

    • Answer Im not sure the measurements but it has adjustment screws on the bottom of the legs to raise it or lower it. We had to pull it out a couple times to get it flush but it was easy.

      Answered by Maddee

  • QuestionIs there a light in the oven?

    Asked by Diane.

    • Answer Yes and you can turn it on with your phone also

      Answered by Maddee

  • QuestionIs there a bake only function for the upper oven? It looks like there is only a bake with fan icon, which I'm assuming is convection oven. The lower oven has a "Bake" only option. Also, is there a full user manual for this model?

    Asked by KP.

    • Answer There is a bake only function it's the whole oven you have to take out the middle section (just slides out). It comes with the manual.

      Answered by Nikki

  • QuestionDoes this oven come with an electric cord Oris that purchased separate

    Asked by Jay.

    • Answer You have to purchase the electric cord separately.

      Answered by ElidaG

  • QuestionWhat are inside dimensions of each oven. LWH

    Asked by AppleLane.

    • Answer Hi AppleLane. Glad you asked about the oven interior dimension. The dimension would be 24 13/16 inches by 22 7/16 inches by 19 3/4 inches. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

      Answered by Samsung

  • QuestionCan anyone tell me the depth of the range WITHOUT including the handle?

    Asked by Amanda.

    • Answer 25 3/8"

      Answered by CryptoGrandpa

  • QuestionI know with air fryer devices, you cannot use a wet batter, such as tempura. Can I assume this oven air fryer is no different and that you cannot use a wet batter with the air fryer function?

    Asked by Liz.

    • Answer Yes you can assume the same. It also depends on how “wet” the batter is. If it’s thick it might still work and you can add foil to one of the over racks below to keep your oven clean.

      Answered by Rick

  • QuestionAfter sel cleaning the oven, the upper oven door will open but not the bottom door. How do I unlock the entire oven door? Thanks

    Asked by PP.

    • Answer Hi PP! We appreciate you reaching out to us about this. To help with this, I'm providing this link (https://bit.ly/3mFAZfb) to our guide on what steps to take if the oven door is locked. ^Jecca

      Answered by Samsung

  • QuestionIs the stainless steel easy to keep clean on this model? Just wondering because the stainless steel goes up to the cook top rim which looks great but wondering if that makes it harder ot keep streak and finger print free?

    Asked by Kitchen1.

    • Answer I'm so glad you asked, Kitchen1! I have two links that can help with this. First, this link (https://bit.ly/3k54rtD) has detailed information about cleaning the oven. I also have this link (https://bit.ly/3jYiWPK) that has information about cleaning the cooktop. ^Jecca

      Answered by Samsung