“We have had this range for about 2 months. The front right burner gets screaming hot and the temp wont come down no matter what setting is selected. Is this a known problem? We have never had a problem like this and burned food is a waste.”
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A reliable cooktop is important in preparing meals, Shelly. Let's get the information you need to ensure the range operates properly. The link below will help you address the cooktop and ensure it runs smoothly. Learn more by checking the hyperlinks. Samsung electric and induction cooktop temperature issues: https://www.samsung.com/us/support/troubleshooting/TSG01001944/ Should you need more assistance with the range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147454405) to help our team pull up your information when you message us. Have a great day, -Ernest-
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