“Broken tv in box Has anyone else opened the box only to find the TV screen not working in 1 segment? I opened the box put the stand on and then plugged it in only to have 20% of screen not working. Loaded it back up drove it to Best Buy only to have the store General manager relentlessly accuse me of braking it and then saying well I'm not taking it back or giving a refund. I then asked him what BB policy is on new merchandise he then starts ranting and raving about all the work this is going to create and he still wouldn't refund my money so I could pick out a different tv. Ironically I picked this up @ BBDC in Bloomington and they had 15 on Saturday afternoon and Sunday 11am they were out? So now i'm out 1800 bucks for a couple weeks screwed into getting the 2 year service plan and waiting for a TV and had to cancel my get together for football watching last Sunday. Really disappointed with Best Buy so far hopefully delivery and set-up is on time this week.”
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Yes it’s happening now. I’ve learned my lesson and I’ll it from target from now on. Best Buy is running a scam where they mishandle the merchandise, and pass the cost onto the customer. I may try to find a law firm who might want to make a little extra money in a class action lawsuit.
Sorry, there was a problem. Please try again later.Sorry, that hasn't happened to me. I hope they made it right for you.
Sorry, there was a problem. Please try again later.I had the same problem. But the Best Buy I got it from was helpful and refunded it right away for me and got me a store pick up same day at a different store since they were sold out.
Sorry, there was a problem. Please try again later.Had a friend had the same problem screen was cracked, he had no problems returning it
Sorry, there was a problem. Please try again later.We just had this happen twice. We bought a 85" Samsung last weekend and had it delivered, we already had the same tv in our bedroom and wanted another for the living room and love the brand. Delivery drops off the TV, we take it in the house and pull the side tabs and start to unbox it an the back of the TV was falling off ! , I immediately called Best Buy Customer service and they scheduled an exchange for yesterday. The picked up the defective and left us the new one. Brought it in the house and unpacked carefully and it had a cracked screen! Two in a row broken... Called immediately and tried to stay calm. We have rental homes and spend thousands with Best Buy on appliances for our rentals and own home, but what are the odds of getting two broken tv's in a row?, the customer service said the 85" is now out of stock and they will be sending a 75" instead next Friday. I told her I want the delivery people to stay until we unbox it and plug it in this time..
Sorry, there was a problem. Please try again later.Today I returned a TV that I purchased yesterday at the Asheville BestBuy. The screen was badly cracked. I told him that the TV had remained in the box until my installer pulled it out today and found the screen cracked. The manager kind of suggested that he thought the installer dropped it and that's why yesterday they wanted us to pay BestBuy for installation. After finding scrape marks on the box they arranged for me to pick up the same model at the Waynesville BestBuy.
Sorry, there was a problem. Please try again later.When this sort of thing happen you can't take no for an answer, you should had demanded the refund.
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