“null Is anyone else having trouble with the remote the tv comes with? It lags and doesn't seem to work at all? Help? The app works on my phone but not everyone in my house wants to have the remote on their phones”
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Slow response from command. Buy a good universal one
Sorry, there was a problem. Please try again later.Hi User13, Thank you for reaching out and letting us know about the issues you are experiencing with your remote. Please try the following troubleshooting steps: First, please remove the batteries from your remote, and then hold the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again. Next, Check if the remote is sending an IR signal. Take either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control. If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then replace the remote. ~Samsung Advisor
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