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Questions & Answers

Page Showing 1-20 of 49 questions
  • QuestionDoes this TV include a wall mount?

    • Answer Yes, a Slim Fit Wall Mount is included with the TV.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I customize the frame around the TV?

    • Answer Yes, you can customize the frame with magnetic bezels in a variety of colors and finishes, such as teak, brown, white, and metallic gold.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow does the motion sensor work on this TV?

    • Answer The motion sensor detects when someone enters the room and turns the screen on, displaying artwork. It turns off when the room is empty to save energy.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the refresh rate of this TV?

    • Answer The refresh rate of the TV is 120Hz.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat type of display does this TV have?

    • Answer This TV has a QLED display with a matte finish.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow does Art Mode work on this TV?

    • Answer Art Mode transforms the TV into a piece of art when not in use. You can choose from thousands of pieces in the Art Store, enjoy a free rotating selection, or upload your own artwork and photos.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is Samsung Vision AI?

    • Answer Samsung Vision AI is an AI processor that enhances picture and sound quality, upscales content to stunning resolution, and allows for interactions like real-time subtitle translations and control with a Galaxy Watch.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat's the difference between this model and the 2024 model (LS03D)?

    Asked by Anonymous.

    • Answer Great question. Processing & Picture: Both deliver stunning QLED picture, but the 2025 Frame TV features our NQ4 AI Gen2 Processor for an extra-enhanced picture and adds Color Booster Pro for even richer, more lifelike colors. Motion & Gaming: The Frame 2025 offers smoother motion (up to 144Hz) and adds AI Auto Game Mode for genre and scene-optimized performance. Audio: Similar specs, but 2025 Frame further enhances voice clarity with Active Voice Amplifier Pro. Design & Connectivity: Design remains iconic, but 2025 Frame adds more personalized smart features through Samsung Vision AI. Smart: 2025 Frame TV brings Samsung Vision AI, adding real-time translation, home insights, gesture controls, and even AI-powered custom wallpapers. ~ Samsung Specialist

      Answered by Samsung

  • Questiondoes it come with a frame color selection? magnetic? is bronze an available color? do i need other accessories for the installers to install it? i want to purchase a sound bar also

    Asked by BaDoo.

    • Answer BaDoo - The Frame TV comes with a black frame, which cannot be removed. The Customizable Bezels sold separately are attached directly on top of the black frame and come in Sand Gold (Metal), Modern Brown, Modern Teak, & Modern White. For information on professional TV setup and connection services, visit your local Best Buy store or check here: https://www.bestbuy.com/site/tv-home-theater-services/tv-connect-setup/pcmcat1547141555465.c?id=pcmcat1547141555465 ~ Samsung Specialist

      Answered by Samsung

  • QuestionWhat is the one connect cable length from the TV to the one connect box?

    Asked by Anonymous.

    • Answer The One Invisible Connection Cable included with The Frame TV is 5m (16.4 ft) in length. ~ Samsung Specialist

      Answered by Samsung

  • QuestionI want to watch 2 baseball games simultaneously. Does this have Picture in Picture capability?

    Asked by Phillyfan1.

    • Answer Hi Phillyfan1 - PiP (Picture-in-Picture) is part of our Multi View feature, which lets you watch two content sources at once. You can display a primary source, such as YouTube or a Blu-ray player, while also casting your phone screen in a smaller window. You’ll have the option to place the smaller window in any corner of the screen and move it later if preferred. Multi View does not support viewing two HDMI inputs at once. ~ Samsung Specialist

      Answered by Samsung

  • QuestionCan it be on a wall swivel mount above a fireplace? If the swivel mount is recessed so the tv is flush with the wall, is there anything to grab onto to pull the tv away from the wall?

    Asked by ChrisL.

    • Answer ChrisL - Please allow us the opportunity to better assist with this by contacting Samsung Support at 1-800-SAMSUNG. We’re available daily from 8AM to 12AM EST, or you can chat with us at https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

      Answered by Samsung

  • QuestionIs the picture frame included in the cost? If not, where can I purchase a frame?

    Asked by Laura.

    • Answer Laura - The Frame TV comes with a black frame, which cannot be removed. The Customizable Bezels sold separately are attached directly on top of the black frame and come in Sand Gold (Metal), Modern Brown, Modern Teak, & Modern White. You can find these on Best Buy's website. ~ Samsung Specialist

      Answered by Samsung

  • QuestionWhat is the actual width and height of the tv?

    Asked by Bea.

    • Answer Hi Bea - You can find these measurements on this model’s product page – just click Specifications and scroll down to Dimensions: https://www.bestbuy.com/product/samsung-65-class-ls03fa-the-frame-series-qled-4k-uhd-art-mode-samsungvision-ai-smart-tv-w-wall-mount-2025/J3ZYGXCV3T ~ Samsung Specialist

      Answered by Samsung

  • QuestionWhat are the part numbers for longer One Connect cables and how long are they?

    Asked by Viejo.

    • Answer Hi, A 5m One Invisible Connection Cable is included with the Frame TV, and a 15m version (Model: VG-SOCR15/ZA) is sold separately as an optional accessory. ~Samsung Advisor

      Answered by Samsung

  • QuestionI have a Samsung QN990F. I want to place the One Connect direct on top of a Panamax M5300 Home Theater Power Conditioner. Are there min clearance distances below, on top, at each side, and at rear of the One Connect?

    Asked by Dave.

    • Answer Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun) or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

      Answered by Samsung

  • QuestionWhat's the warranty

    Asked by Anonymous.

    • Answer The Frame TV comes with a 1-year Parts & Labor Manufacturer’s Warranty when purchased brand-new from an authorized dealer. ~ Samsung Specialist

      Answered by Samsung

  • QuestionCan you mount above gas fireplace?

    Asked by Mount.

    • Answer We do not recommend mounting your TV over a fireplace. Your primary concern will be the heat; Samsung TVs should never exceed 104°F. Before you consider mounting a TV above your fireplace, light a fire and check the temperature first. If you have a wood-burning fireplaces, ash could accumulate on the TV and its vents. You may be cleaning the TV much more often because of it. Also keep in mind that if you mount your TV above a fireplace, it will be well above eye level when you're sitting down. Consider getting a mount that can be angled to make it easier on your neck. ~ Samsung Specialist

      Answered by Samsung

  • QuestionIs the slim fit wall mount tiltable?

    Asked by Joey.

    • Answer Joey - The Slim Fit Wall Mount does not tilt or swivel. ~ Samsung Specialist

      Answered by Samsung

  • Questionwhat is the difference between this tv and the 2026 model?

    Asked by Anonymous.

    • Answer Hi there - Processing & Picture: Both use the NQ4 AI Gen2 Processor with 4K AI Upscaling and Quantum HDR, but 2026 adds Contrast Booster and improved AI picture optimization. Motion: 2026 delivers DLG 240Hz for enhanced motion clarity, as well as AI Soccer Mode for refined motion during sports. Audio: 2026 LS03HE adds AI Sound Controller for personalize your audio by independently adjusting voices, music, and sound effects. It adapts in real time to your preferences, helping ensure dialogue stays clear and distracting background elements don’t interrupt your experience. Both support Dolby Atmos, Q-Symphony, OTS Lite, and AVA Pro. Design: Both feature the signature Modern Frame Design with Customizable Bezel and Slim Fit Wall Mount support, but 2026 removes the external One Connect Box for a cleaner, built-in setup. Smart: 2026 expands Samsung Vision AI with features like Vision AI Companion and Multi AI Agents (Copilot & Perplexity), building on 2025’s smart platform with more advanced personalization and AI-driven controls. ~ Samsung Specialist

      Answered by Samsung