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Questions & Answers

Your price for this item is $1,197.99
The comparable value price is $1,799.99
Page Showing 1-20 of 32 questions
  • QuestionDoes this TV include a wall mount?

    • Answer Yes, a Slim Fit Wall Mount is included with the TV.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I customize the frame around the TV?

    • Answer Yes, you can customize the frame with magnetic bezels in a variety of colors and finishes, such as teak, brown, white, and metallic gold.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow does the motion sensor work on this TV?

    • Answer The motion sensor detects when someone enters the room and turns the screen on, displaying artwork. It turns off when the room is empty to save energy.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the refresh rate of this TV?

    • Answer The refresh rate of the TV is 120Hz.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat type of display does this TV have?

    • Answer This TV has a QLED display with a matte finish.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow does Art Mode work on this TV?

    • Answer Art Mode transforms the TV into a piece of art when not in use. You can choose from thousands of pieces in the Art Store, enjoy a free rotating selection, or upload your own artwork and photos.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is Samsung Vision AI?

    • Answer Samsung Vision AI is an AI processor that enhances picture and sound quality, upscales content to stunning resolution, and allows for interactions like real-time subtitle translations and control with a Galaxy Watch.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat's the difference between this model and the 2024 model (LS03D)?

    Asked by Anonymous.

    • Answer Great question. Processing & Picture: Both deliver stunning QLED picture, but the 2025 Frame TV features our NQ4 AI Gen2 Processor for an extra-enhanced picture and adds Color Booster Pro for even richer, more lifelike colors. Motion & Gaming: The Frame 2025 offers smoother motion (up to 144Hz) and adds AI Auto Game Mode for genre and scene-optimized performance. Audio: Similar specs, but 2025 Frame further enhances voice clarity with Active Voice Amplifier Pro. Design & Connectivity: Design remains iconic, but 2025 Frame adds more personalized smart features through Samsung Vision AI. Smart: 2025 Frame TV brings Samsung Vision AI, adding real-time translation, home insights, gesture controls, and even AI-powered custom wallpapers. ~ Samsung Specialist

      Answered by Samsung

  • QuestionWhat is the one connect cable length from the TV to the one connect box?

    Asked by Anonymous.

    • Answer The One Invisible Connection Cable included with The Frame TV is 5m (16.4 ft) in length. ~ Samsung Specialist

      Answered by Samsung

  • Questiondoes it come with a frame color selection? magnetic? is bronze an available color? do i need other accessories for the installers to install it? i want to purchase a sound bar also

    Asked by BaDoo.

    • Answer BaDoo - The Frame TV comes with a black frame, which cannot be removed. The Customizable Bezels sold separately are attached directly on top of the black frame and come in Sand Gold (Metal), Modern Brown, Modern Teak, & Modern White. For information on professional TV setup and connection services, visit your local Best Buy store or check here: https://www.bestbuy.com/site/tv-home-theater-services/tv-connect-setup/pcmcat1547141555465.c?id=pcmcat1547141555465 ~ Samsung Specialist

      Answered by Samsung

  • QuestionCan this TV be mounted on a stone fireplace?

    Asked by SI.

    • Answer I hope this helps. You'd probably be better off with The Frame Pro as this version connect box uses a wire, whereas the pro version uses a connect box that works wirelessly.

      Answered by WilliamK

  • QuestionI want to watch 2 baseball games simultaneously. Does this have Picture in Picture capability?

    Asked by Phillyfan1.

    • Answer Hi Phillyfan1 - PiP (Picture-in-Picture) is part of our Multi View feature, which lets you watch two content sources at once. You can display a primary source, such as YouTube or a Blu-ray player, while also casting your phone screen in a smaller window. You’ll have the option to place the smaller window in any corner of the screen and move it later if preferred. Multi View does not support viewing two HDMI inputs at once. ~ Samsung Specialist

      Answered by Samsung

  • QuestionCan it be on a wall swivel mount above a fireplace? If the swivel mount is recessed so the tv is flush with the wall, is there anything to grab onto to pull the tv away from the wall?

    Asked by ChrisL.

    • Answer ChrisL - Please allow us the opportunity to better assist with this by contacting Samsung Support at 1-800-SAMSUNG. We’re available daily from 8AM to 12AM EST, or you can chat with us at https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

      Answered by Samsung

  • QuestionIs the picture frame included in the cost? If not, where can I purchase a frame?

    Asked by Laura.

    • Answer Laura - The Frame TV comes with a black frame, which cannot be removed. The Customizable Bezels sold separately are attached directly on top of the black frame and come in Sand Gold (Metal), Modern Brown, Modern Teak, & Modern White. You can find these on Best Buy's website. ~ Samsung Specialist

      Answered by Samsung

  • QuestionDoes the included mounting bracket allow for the TV to be tipped down for easier viewing?

    Asked by Ralph.

    • Answer Ralph - The Slim Fit Wall Mount will allow you to tilt the angle of your TV up to an additional 10-15 degrees. ~ Samsung Specialist

      Answered by Samsung

  • QuestionShould an external sound bar/woofer be used with this TV?

    Asked by BillS.

    • Answer Hi BillS - While a soundbar isn't always necessary, the addition of one is recommended for a heightened audio experience. The HW-S800D (Black) or HW-S801D (White) Soundbar would be a great addition to Samsung's Frame TV. With 3.1.2 Channel audio, built-in Wireless Dolby Atmos, and Adaptive Sound, your audio is analyzed in real time to pull out the most important audio based on the type of content. And with Q-Symphony, our S-Series Soundbar will synchronize with the speakers of your TV for an immersive 3D sound experience. ~ Samsung Specialist

      Answered by Samsung

  • QuestionHow many bezzles are included with this tv

    Asked by Anonymous.

    • Answer The Frame TV is designed to be displayed with its built-in black bezel, which is not removable. Customizable Bezels, sold separately, are designed to attach directly over the black bezel. These magnetic frames are available in Sand Gold (Metal), Modern Brown, Modern Teak, and Modern White. ~ Samsung Specialist

      Answered by Samsung

  • QuestionDoes the wall mount pull out and turn with a range of motion?

    Asked by Rosie.

    • Answer Rosie - The Slim Fit Wall Mount will allow you to tilt the angle of your TV up to an additional 10-15 degrees. ~ Samsung Specialist

      Answered by Samsung

  • QuestionCan this TV mount to an existing wall mount or do you have to use the one that comes with the TV.

    Asked by Anonymous.

    • Answer We used our existing

      Answered by ColleenB

  • QuestionDoes this tv come with a thin film screen protector that needs to be peeled off before viewing?

    Asked by D.