“My IR Sensor is off and the screen is cloudy with a solid black line down the middle of the screen surrounded by white”

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• Hi IRSENSOR, So that we can better understand your issue and provide appropriate troubleshooting towards a solution, please reach out to Samsung Support at: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week, text HELP to 62913, LiveChat on Samsung.com, or Email: https://www.samsung.com/us/support/#contact_us_for_support ^Val

  Answered by Samsung 4 years ago

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