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Hi Ida, I’m sorry you’re experiencing issues connecting Bluetooth devices to your Q80B TV. When connecting via Bluetooth, there are a few things to keep in mind: 1) You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously. 2) Compatibility issues may occur, depending on the Bluetooth device (A Mobile exclusive headphone may not be available, depending on the environment). 3) Lip-sync errors may occur. 4) The TV and Bluetooth device may disconnect, depending on the distance between them 5) A Bluetooth device may hum or malfunction: a) When a part of your body is in contact with the receiving/transmitting system of the Bluetooth device or the TV. b) When the device is subject to electrical variation from obstructions caused by a wall, corner, or office partitioning. c) When the device is exposed to electrical interference from the same frequency-band devices including medical equipment, microwave ovens, and wireless LANs. If we can help with anything else, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website. ^Brie
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