“Hello, we got the Q80T (Dec. 15th). But since then have noticed the exact same issue as "Sierra469" asked about 7 months ago. The sound will cut off for a couple seconds while the video keeps going. Same exact setup/wifi as previous tv. What's going on?”
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Hi FreeW, if the audio is not working correctly, we recommend first checking for firmware updates on your TV (Home > Settings > Support > Software Update). If your TV is up to date, try a cold boot. There are two ways to cold boot your TV. With the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and on again. This should only take about 5 seconds. With the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in. If the issue persists, please reach out to Samsung TV Support at: ― Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri ― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. Thanks, ^Scott
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