“has anyone figured out a solution to the audio cutout with Atmos content and EARC? Known issue for many. TV is new Q90T so both products are Samsung and but there is this annoying sound cutting out randomly. So far only Atmos sources (Netflix)”
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I spent some time with Denon on this very issue. The fix oddly enough came from switching the cable around. Basically taking the end that is in the receiver and moving it to the TV, and flipping the TV end to the receiver. I've tried two Dolby Atmos movies since flipping the cable around and no issues. Who knew a bi-directional cable wasn't really bi-directional.
Sorry, there was a problem. Please try again later.I think I have pinpointed the issue at least with my setup. I was having the EXACT same problem as you. I have the Sony a80j 77” and a Yamaha TSR-700 receiver. Audio constantly cutting out with atmos content. After messing with every setting on the TV and receiver I have narrowed the issue down to a setting on my Yamaha receiver called “Virtual Cinema” under the speaker configuration menu. When it’s ON the audio will cut out intermittently when the TV is set to audio 1 however it seems to work in PCM. However PCM is trash. When I turn Virtual Cinema OFF then audio 1 setting on the Sony TV works flawlessly. However I do have to turn the volume up about 10db more in this mode which isn’t a big deal as really loud is still -20db on my receiver. The audio cutting out seems to ONLY affect 4k atmos/dts/dolby vision content. HD 5.1 content DOES NOT seem to be effected by this. I hope this works for you. AV sync, eARC, Passthrough mode all set to Auto on my TV. Digital audio out set to Auto 1. Sound Mode Sync also set to On.
Sorry, there was a problem. Please try again later.Have you confirmed the firmware for both tv and soundbar are up to date. If so try deleting Netflix and any other apps you may experience this with and install again to see if issue continues. Found fix on a forum and worked for me with same setup. Good luck
Sorry, there was a problem. Please try again later.I will answer my own question to clarify - The audio cutout I experience appears to be coming when I stream Atmos content using my Roku Ultra device. I went back and watched the same show using the Netflix app on the Samsung TV and did not experience any sound cutting out. I will continue to experiment.
Sorry, there was a problem. Please try again later.Hello Alan, I’m sorry to see that you are having difficulties with your HW-Q9000T sound cutting off. So that we can better troubleshoot towards a solution, please reach out to Samsung Support at: ― Phone: 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week ― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Cristian
Sorry, there was a problem. Please try again later.I'm sorry but I've owned mine now for awhile and I don't have the problem I have read others say they have this problem also it may be your unit needs upgrading or don't sync your TV speakers with the unit . make sure you have a WI connection or you can just go to Samsung web site and down load the update on a jump drive plug it into the bottom of your bar its a regular USB drive connection not a C connection .
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