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Hello Joyce, We understand how you feel about your dryer that isn't working. Let us help you. Here is a link with steps that could help with your dryer. Please check the embedded links and watch the video fully for more details. Samsung dryer turns on but will not start or spin https://www.samsung.com/us/support/troubleshoot/TSG10007168/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150670957) when you message us so our team can retrieve your information. Thank you. -Kimberly
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