Questions & Answers

Q: QuestionDo I need a pan to sit underneath this dryer?

Asked 2 years ago by DannyBoogz.

• A:Answer No you don’t.

  Answered 2 years ago by raylbs

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat size gas line/connections are needed?

Asked 3 years ago by JPDRYER.

• A:Answer My home required a 5/8 gas line.

  Answered 3 years ago by KevinG

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the dryer vent out the back, only or can it vent out of the right side, as a person is looking at the front of the dryer?

Asked 4 years ago by Hobokitty.

• A:Answer It comes with the vent coming out the back but there is an adjustable vent package

  Answered 3 years ago by Sunshine

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionI bought same dryer in June. A full cycle at max heat needs to run 3x to get clothes damp dry. BB Total Tech is malfunctioning automated sys.. Finally got a person in India only to be dropped. How do I get dryer fixed?! I need to schedule on site repair

Asked 2 years ago by TannL.

• A:Answer We had the same problem. Found out it was a blockage in air return. We have a new build. It had nothing to do with the dryer. Double check air return.

  Answered 2 years ago by RayLbsVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionI ordered this dryer yesterday. Is there anything separate that I need to order for it? I’m wondering if it needs power cord, water line hookups (for steam), gas line, dryer vent hose, etc. ???

Asked 3 years ago by CynCity.

• A:Answer The y connector and the short water hose(that splits the hot water from the washer) is included. You need to purchase the hose for the steam line. I just purchased and realized this after we wanted to hook up machine. The advertising is misleading. Don’t do what I do. I have to drive a hour back to Best Buy to get this hose which cost $30. Now also you can use the dryer without the steam function until you get that hose.

  Answered 2 years ago by BrendaLVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHi my dryer doesn’t work but there’s power what should we do?

Asked 2 months ago by Joyce.

• A:Answer Hello Joyce, We understand how you feel about your dryer that isn't working. Let us help you. Here is a link with steps that could help with your dryer. Please check the embedded links and watch the video fully for more details. Samsung dryer turns on but will not start or spin https://www.samsung.com/us/support/troubleshoot/TSG10007168/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150670957) when you message us so our team can retrieve your information. Thank you. -Kimberly

  Answered 2 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow do I I start a service call? The dryer is very loud, almost sounds like it's rolling on sand paper.

Asked 6 months ago by DarrenB.

• A:Answer Hi DarrenB, We understand how you feel regarding this dryer. We are here to help you. Please check page 55 of the user manual for steps to take when the dryer is noisy. https://downloadcenter.samsung.com/content/UM/202410/20241015032053189/DC68-03784S-04_IB_DV7000_EN_MES_240910.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1149146373), and it will help our team pull up your information. ^Rodel

  Answered 6 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHi. Do you know if this unit will be ok to be power by a step down transformer 220v to 120v 60hz ? The 60hz will be a problem ? Thank you.

Asked 6 months ago by Al.

• A:Answer Hi Al, Please see page 22 of the user manual for the electrical requirements for this dryer. https://downloadcenter.samsung.com/content/UM/202410/20241015032053189/DC68-03784S-04_IB_DV7000_EN_MES_240910.pdf ^Rodel

  Answered 6 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan it be converted to propane and is it included

Asked 6 months ago by lukie.

• A:Answer Hi Lukie, Yes, it can be converted to propane. We recommend that to have your gas company make the necessary changes to your dryer. The LP kit is also sold separately if you wish to go with the conversion. Please visit our Samsung parts website to purchase the conversion kit. https://samsungparts.com/ ^Rodel

  Answered 6 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the water hose hook up to hot water or cold water

Asked 8 months ago by Pops.

• A:Answer both can be cold or hot.

  Answered 7 months ago by MartinA

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat kind of cord does this come with outlet wise

Asked 10 months ago by Dddd.

This question was asked about the related product: Samsung - 7.4 Cu. Ft. Smart Gas Dryer with Steam Sanitize+ - Brushed Black

• A:Answer Hi there, The power cord is not included and is sold separately. ^Rodel

  Answered 10 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan this dryer be converted to electric

Asked 11 months ago by nicki.

• A:Answer Hi Nicki, No, this dryer cannot be converted to electric. Thank you and have a great day! -Ricardo

  Answered 11 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes the installation include haul away

Asked 11 months ago by Susan.

• A:Answer Dear Bestbuy clients, To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions ^Rodel

  Answered 11 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this dryer able to be converted to propane?

Asked 11 months ago by happy.

• A:Answer Hi Happy, The range comes with liquid propane orifices or the liquid propane conversion kit. We recommend having your gas company make the necessary changes to your range. ^Rodel

  Answered 11 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow can I buy this dryer

Asked 1 year ago by Ed.

• A:Answer Dear Valued BestBuy Client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289, which is available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about purchasing the specific model you are interested in. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes Best Buy install dryers?

Asked 1 year ago by Julz.

• A:Answer Yes they do I did not use them since I am a technician for Plumbing myself

  Answered 1 year ago by FlorianS

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat accessories goes with this

Asked 1 year ago by Anonymous.

• A:Answer Hi there, Thank you for reaching out to us. We are happy to provide you with the details you need. We shared the link below to know what is included with this dryer model upon purchasing it. What's included https://www.samsung.com/us/support/troubleshooting/TSG01213242/ If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147567042) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I change the door opening to left

Asked 2 years ago by Bb.

• A:Answer Yes very easily.

  Answered 2 years ago by JohnfP

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this dryer set up for L/P gas? If not does it come with proper orfice for it?

Asked 3 years ago by Rm.

• A:Answer Yes

  Answered 3 years ago by Jill

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)