Questions & Answers

Q: QuestionAre end-of-cycle signals available on this dryer?

• A:Answer Yes, this dryer has an end-of-cycle signal.

Q: QuestionDoes this dryer have an interior light?

• A:Answer Yes, this dryer has an interior drum light.

Q: QuestionCan I remotely start this Samsung dryer?

• A:Answer Yes, you can remotely start or stop this dryer using Wi-Fi connectivity.

Q: QuestionDoes this dryer have a steam function?

• A:Answer Yes, this Samsung dryer has a steam function.

Q: QuestionCan the dryer door opening be changed?

• A:Answer Yes, the dryer door is reversible.

Q: QuestionIs there an indicator when the lint filter needs cleaning?

• A:Answer Yes, there is a lint filter indicator light on the control panel.

Q: QuestionMY DRYER DVG52A5500W/A3 JUST DELIVERED WEDNESDAY BUT IT NOT HEATING AT ALL I ALREADY TURN ON THE GAS EVERYTHING LOOK WORK FIND JUST IT NOT HEAT AT ALL CAN YOU HELP?

Asked 3 years ago by CKVONG.

• A:Answer We just had this same issue with a new dryer. There was nothing wrong with the dryer. It was the vent was blocked.

  Answered 2 years ago by Anonymous

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Q: QuestionDo I need a pan to sit underneath this dryer?

Asked 2 years ago by DannyBoogz.

• A:Answer No you don’t.

  Answered 2 years ago by raylbs

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Q: QuestionWhat size gas line/connections are needed?

Asked 3 years ago by JPDRYER.

• A:Answer My home required a 5/8 gas line.

  Answered 3 years ago by KevinG

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Q: QuestionDoes the dryer vent out the back, only or can it vent out of the right side, as a person is looking at the front of the dryer?

Asked 4 years ago by Hobokitty.

• A:Answer It comes with the vent coming out the back but there is an adjustable vent package

  Answered 3 years ago by Sunshine

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Q: QuestionI bought same dryer in June. A full cycle at max heat needs to run 3x to get clothes damp dry. BB Total Tech is malfunctioning automated sys.. Finally got a person in India only to be dropped. How do I get dryer fixed?! I need to schedule on site repair

Asked 2 years ago by TannL.

• A:Answer We had the same problem. Found out it was a blockage in air return. We have a new build. It had nothing to do with the dryer. Double check air return.

  Answered 2 years ago by RayLbsVerified Purchase

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Q: QuestionI ordered this dryer yesterday. Is there anything separate that I need to order for it? I’m wondering if it needs power cord, water line hookups (for steam), gas line, dryer vent hose, etc. ???

Asked 3 years ago by CynCity.

• A:Answer The y connector and the short water hose(that splits the hot water from the washer) is included. You need to purchase the hose for the steam line. I just purchased and realized this after we wanted to hook up machine. The advertising is misleading. Don’t do what I do. I have to drive a hour back to Best Buy to get this hose which cost $30. Now also you can use the dryer without the steam function until you get that hose.

  Answered 3 years ago by BrendaLVerified Purchase

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Q: QuestionHi my dryer doesn’t work but there’s power what should we do?

Asked 7 months ago by Joyce.

• A:Answer Hello Joyce, We understand how you feel about your dryer that isn't working. Let us help you. Here is a link with steps that could help with your dryer. Please check the embedded links and watch the video fully for more details. Samsung dryer turns on but will not start or spin https://www.samsung.com/us/support/troubleshoot/TSG10007168/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150670957) when you message us so our team can retrieve your information. Thank you. -Kimberly

  Answered 6 months ago by Samsung

  
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Q: QuestionHow do I I start a service call? The dryer is very loud, almost sounds like it's rolling on sand paper.

Asked 10 months ago by DarrenB.

• A:Answer Hi DarrenB, We understand how you feel regarding this dryer. We are here to help you. Please check page 55 of the user manual for steps to take when the dryer is noisy. https://downloadcenter.samsung.com/content/UM/202410/20241015032053189/DC68-03784S-04_IB_DV7000_EN_MES_240910.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1149146373), and it will help our team pull up your information. ^Rodel

  Answered 10 months ago by Samsung

  
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Q: QuestionHi. Do you know if this unit will be ok to be power by a step down transformer 220v to 120v 60hz ? The 60hz will be a problem ? Thank you.

Asked 11 months ago by Al.

• A:Answer Hi Al, Please see page 22 of the user manual for the electrical requirements for this dryer. https://downloadcenter.samsung.com/content/UM/202410/20241015032053189/DC68-03784S-04_IB_DV7000_EN_MES_240910.pdf ^Rodel

  Answered 11 months ago by Samsung

  
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Q: Questioncan it be converted to propane and is it included

Asked 11 months ago by lukie.

• A:Answer Hi Lukie, Yes, it can be converted to propane. We recommend that to have your gas company make the necessary changes to your dryer. The LP kit is also sold separately if you wish to go with the conversion. Please visit our Samsung parts website to purchase the conversion kit. https://samsungparts.com/ ^Rodel

  Answered 11 months ago by Samsung

  
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Q: QuestionDoes the water hose hook up to hot water or cold water

Asked 1 year ago by Pops.

• A:Answer both can be cold or hot.

  Answered 11 months ago by MartinA

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Q: QuestionWhat kind of cord does this come with outlet wise

Asked 1 year ago by Dddd.

This question was asked about the related product: Samsung - 7.4 Cu. Ft. Smart Gas Dryer with Steam Sanitize+ - Brushed Black

• A:Answer Hi there, The power cord is not included and is sold separately. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: Questioncan this dryer be converted to electric

Asked 1 year ago by nicki.

• A:Answer Hi Nicki, No, this dryer cannot be converted to electric. Thank you and have a great day! -Ricardo

  Answered 1 year ago by Samsung

  
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