Questions & Answers

Q: QuestionI ordered this dryer yesterday. Is there anything separate that I need to order for it? I’m wondering if it needs power cord, water line hookups (for steam), gas line, dryer vent hose, etc. ???

Asked 3 years ago by CynCity.

• A:Answer The y connector and the short water hose(that splits the hot water from the washer) is included. You need to purchase the hose for the steam line. I just purchased and realized this after we wanted to hook up machine. The advertising is misleading. Don’t do what I do. I have to drive a hour back to Best Buy to get this hose which cost $30. Now also you can use the dryer without the steam function until you get that hose.

  Answered 3 years ago by BrendaLVerified Purchase

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Q: QuestionHi my dryer doesn’t work but there’s power what should we do?

Asked 9 months ago by Joyce.

• A:Answer Hello Joyce, We understand how you feel about your dryer that isn't working. Let us help you. Here is a link with steps that could help with your dryer. Please check the embedded links and watch the video fully for more details. Samsung dryer turns on but will not start or spin https://www.samsung.com/us/support/troubleshoot/TSG10007168/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150670957) when you message us so our team can retrieve your information. Thank you. -Kimberly

  Answered 9 months ago by Samsung

  
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Q: QuestionHow do I I start a service call? The dryer is very loud, almost sounds like it's rolling on sand paper.

Asked 1 year ago by DarrenB.

• A:Answer Hi DarrenB, We understand how you feel regarding this dryer. We are here to help you. Please check page 55 of the user manual for steps to take when the dryer is noisy. https://downloadcenter.samsung.com/content/UM/202410/20241015032053189/DC68-03784S-04_IB_DV7000_EN_MES_240910.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1149146373), and it will help our team pull up your information. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionHi. Do you know if this unit will be ok to be power by a step down transformer 220v to 120v 60hz ? The 60hz will be a problem ? Thank you.

Asked 1 year ago by Al.

• A:Answer Hi Al, Please see page 22 of the user manual for the electrical requirements for this dryer. https://downloadcenter.samsung.com/content/UM/202410/20241015032053189/DC68-03784S-04_IB_DV7000_EN_MES_240910.pdf ^Rodel

  Answered 1 year ago by Samsung

  
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Q: Questioncan it be converted to propane and is it included

Asked 1 year ago by lukie.

• A:Answer Hi Lukie, Yes, it can be converted to propane. We recommend that to have your gas company make the necessary changes to your dryer. The LP kit is also sold separately if you wish to go with the conversion. Please visit our Samsung parts website to purchase the conversion kit. https://samsungparts.com/ ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes the water hose hook up to hot water or cold water

Asked 1 year ago by Pops.

• A:Answer both can be cold or hot.

  Answered 1 year ago by MartinA

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Q: QuestionWhat kind of cord does this come with outlet wise

Asked 1 year ago by Dddd.

This question was asked about the related product: Samsung - 7.4 Cu. Ft. Smart Gas Dryer with Steam Sanitize+ - Brushed Black

• A:Answer Hi there, The power cord is not included and is sold separately. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionI need to convert this gas dryer to liquid propane, do you have the conversion kit information needed? How many BTU is this gas dryer as I found kits with 20k and 22k BTU.

Asked 1 year ago by Scott.

This question was asked about the related product: Samsung - 7.4 Cu. Ft. Smart Gas Dryer with Steam Sanitize+ - Black

• A:Answer Hi Scott, We are glad to answer your question about this Samsung gas dryer. This gas dryer model has a BTU of 20,000 and will need the LPKIT-4/XAA. I have shared the website of our authorized distributor for parts and accessories below. Please visit the link to check on availability of the accessory. https://samsungparts.com/pages/supports Leo

  Answered 1 year ago by Samsung

  
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Q: Questioncan this dryer be converted to electric

Asked 1 year ago by nicki.

• A:Answer Hi Nicki, No, this dryer cannot be converted to electric. Thank you and have a great day! -Ricardo

  Answered 1 year ago by Samsung

  
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Q: Questiondoes the installation include haul away

Asked 1 year ago by Susan.

• A:Answer Dear Bestbuy clients, To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this dryer able to be converted to propane?

Asked 1 year ago by happy.

• A:Answer Hi Happy, The range comes with liquid propane orifices or the liquid propane conversion kit. We recommend having your gas company make the necessary changes to your range. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionHow can I buy this dryer

Asked 1 year ago by Ed.

• A:Answer Dear Valued BestBuy Client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289, which is available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about purchasing the specific model you are interested in. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat is the size, type of gas line connection on the dryer? Thanks

Asked 1 year ago by DIEM.

This question was asked about the related product: Samsung - 7.4 Cu. Ft. Smart Gas Dryer with Steam Sanitize+ - Black

• A:Answer Gas

  Answered 1 year ago by MicheleA

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Q: QuestionDoes Best Buy install dryers?

Asked 1 year ago by Julz.

• A:Answer Yes they do I did not use them since I am a technician for Plumbing myself

  Answered 1 year ago by FlorianS

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Q: QuestionWhat accessories goes with this

Asked 1 year ago by Anonymous.

• A:Answer Hi there, Thank you for reaching out to us. We are happy to provide you with the details you need. We shared the link below to know what is included with this dryer model upon purchasing it. What's included https://www.samsung.com/us/support/troubleshooting/TSG01213242/ If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147567042) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionHow many inches wide and deepn is this dryer

Asked 2 years ago by Jojo.

This question was asked about the related product: Samsung - 7.4 Cu. Ft. Smart Gas Dryer with Steam Sanitize+ - Black

• A:Answer 7.4 cu

  Answered 1 year ago by MicheleA

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Q: QuestionIs this model "Energy Star"

Asked 2 years ago by HappyChef.

This question was asked about the related product: Samsung - 7.4 Cu. Ft. Smart Gas Dryer with Steam Sanitize+ - White

• A:Answer Yes

  Answered 1 year ago by MicheleAVerified Purchase

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Q: QuestionCan this be switched to vent out bottom?

Asked 2 years ago by BrentK.

This question was asked about the related product: Samsung - 7.4 Cu. Ft. Smart Gas Dryer with Steam Sanitize+ - Black

• A:Answer Yes it has multiple vent options

  Answered 1 year ago by CherylSVerified Purchase

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Q: QuestionHi can dryer change to the other side

Asked 2 years ago by Packer.

This question was asked about the related product: Samsung - 7.4 Cu. Ft. Smart Gas Dryer with Steam Sanitize+ - White

• A:Answer Yes it can. You can choose which way you want it to open.

  Answered 1 year ago by CherylS

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