“Can someone explain to me why Best Buy would allow a customer to pay full price for a Samsung Washer/Dryer combo. with delivery and deliver a defective dryer; why does Best Buy allow Geek Squad employees to tell this customer it can't be exchanged?pro.pla”
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I'm not sure on the exchange info but, Best Buy does not make the dryer. Therefore they dont know if it will be defective when received by the Manufacturer "Samsung" in this case. When we had ours delivered we were provided a 15 day rerurn/exchange.
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