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Hi there, We can feel your disappointment with this dryer. We are here to help you. We recommend checking the resources below for steps to take when the dryer turns off during a cycle. Please click on the embedded link for more details. Samsung dryer loses power or won't turn on: https://www.samsung.com/us/support/troubleshoot/TSG10000730/ Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148053843), and it will help our team pull up your information. ^Rodel
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