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Hi JulieM, We would love to speak to you directly to gather more information about your dryer so we can better assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146729300, to help our team pull up your information. Have a great day! ^Chrystel
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