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Hi there, We are aware of the significance of having functional appliances at home. We're here to assist you with your dryer. Below is a link with steps to help with your dryer concern. Please select the option that best suits your experience. Check the embedded words and watch the video fully for more details. Clothes are not dry after using the Samsung dryer https://www.samsung.com/us/support/troubleshoot/TSG10001001/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151732790) when you message us so our team can retrieve your information. Thank you. -Kimberly
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