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Hi Helpmepls - Press and hold the TV Controller button located on the lower right rear corner of The Frame TV. This should allow your TV to turn on and off. So we can understand the issues you are experiencing with your remote & provide you with troubleshooting, please reach out to Samsung Support at: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat), text HELP to 62913, LiveChat on Samsung.com, or Email: https://www.samsung.com/us/support/#contact_us_for_support ^Gina
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