Wondering if there is a solution to the "no sound" issue when trying to use the Pandora app on this Samsung TU690 tv? null

Question

GSCalifornia · Accepted Answer

After hours of working with Samsung representatives through chat I was told that my issue would be escalated and Samsung would contact me within 48 hours. No contact and no resolution, thanks Samsung! Looks like I’ll be taking this television back and replacing it with a better brand.

Answered by GSCalifornia 2 years ago

Verified Purchase

MartinB · Answer

Play with the sound output set it do direct or RAW. If all else fails buy a Roku TV stick. The latest Roku PRO even supports Dolby Atmos

Samsung · Answer

Hi GSCalifornia - Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ 
~ Samsung Specialist

“Wondering if there is a solution to the "no sound" issue when trying to use the Pandora app on this Samsung TU690 tv?”

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