Questions & Answers

Q: QuestionWhich voice assistant is built-in to this TV?

• A:Answer This TV has Amazon Alexa built-in as a voice assistant.

Q: QuestionWhat type of display does this TV use?

• A:Answer This TV uses an LED display with Neo QLED technology.

Q: QuestionWhat is the refresh rate of this TV?

• A:Answer The refresh rate is 120Hz.

Q: QuestionHow does the anti-reflection feature work?

• A:Answer The matte display has a subtle texture that minimizes glare and reflections, making artwork and regular content look better in bright rooms.

Q: QuestionWhat is the total speaker output power?

• A:Answer The total speaker output is 40 watts.

Q: QuestionHow does the motion sensor work on this TV?

• A:Answer The motion sensor detects when someone enters the room and turns the screen on, displaying art. It turns off when people leave to save energy.

Q: Questionis this TV has a frame include?

Asked 2 months ago by Anonymous.

• A:Answer Customizable Bezels, sold separately, are designed to attach directly over the black bezel. These magnetic frames are available in Sand Gold (Metal), Modern Brown, Modern Teak, and Modern White. ~ Samsung Specialist

  Answered 2 months ago by Samsung

  
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Q: QuestionMy electrical outlet on the wall is flush to the wall. Is the plug on the TV a flat plug? Will this work?

Asked 3 weeks ago by TVwall.

• A:Answer Hi there - If your outlet is directly behind the TV, consider using a recessed outlet box, as the Slim Fit Wall Mount is designed to sit flush. Please note that the included cables are not in-wall rated, so they should not be routed through the wall. If your outlet is located elsewhere, you can plug in the TV like any standard setup. You may also want to check out the Installation Guide, which walks through setup and mounting tips: https://downloadcenter.samsung.com/content/EM/202504/20250407034616001/BN68-21917B-00_IG_LS03FW%20Round%20Feet%2065inch_ZA%20ZC_L02_250224.0.pdf If you have any other questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 3 weeks ago by Samsung

  
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Q: QuestionI'm looking for an 85" Frame Pro TV for our Conference Room at work. Does the item include the TV, mounting brackets and the multi use box? Is there just one wire from the TV to the main box so the TV can get power? The 55" Frame works with 1 wire.

Asked 1 month ago by MikeS.

• A:Answer Skelly - Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 1 month ago by Samsung

  
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Q: QuestionWe want to install 2 TV's in a large gathering space for conducting retreats. Can 2 TV's be linked together to display the same presentation on both seemlessly?

Asked 5 months ago by Anonymous.

• A:Answer Please allow us the opportunity to better assist by contacting Samsung Support at 1-800-SAMSUNG. We’re available daily from 8AM to 12AM EST, or you can chat with us at https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 5 months ago by Samsung

  
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Q: QuestionWE have an 85" Samsung Frame in our conference room on one wall./ We have two 65" Samsung Frames on the left wall. We are experiencing issues with the controllers turning on multiple TVs at the same time. How do you stop this from happening?

Asked 6 months ago by Ahansen44.

• A:Answer Since your TV's remote uses infrared (IR) signals, it may unintentionally control other Samsung TVs in close range – especially if they’re in the same room or line of sight. While the IR function cannot be paired to a specific TV, there is a helpful workaround. If both TVs have been added to the SmartThings app on your mobile device or tablet, you can use the app’s remote control feature to control each TV individually. This method uses a direct Wi-Fi connection and helps avoid interference with other devices. ~ Samsung Specialist

  Answered 6 months ago by Samsung

  
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Q: QuestionI have a 75" Frame TV today. It's great. I want to buy the 85" Frame Pro for a different location and have a Legrand 9" data/electrical box in the wall behind this new location. Will the Frame Pro & its box use a single power outlet?

Asked 7 months ago by FramePro.

• A:Answer FramePro - For The Frame Pro, both the TV and Wireless One Connect Box require separate power cables to operate. The TV does not need to be directly connected to the Wireless OCB. Additionally, the Wireless OCB has a range of up to 10m (~33ft). ~ Samsung Specialist

  Answered 7 months ago by Samsung

  
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Q: QuestionWireless One Connect Box is included?

Asked 7 months ago by Nanette.

• A:Answer Nanette - Yes, the Wireless One Connect Box is included with The Frame Pro. ~ Samsung Specialist

  Answered 7 months ago by Samsung

  
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Q: QuestionCan the box be installed in the wall behind the tv?

Asked 7 months ago by Anonymous.

• A:Answer We recommend placing the Wireless One Connect Box anywhere within the same room as the TV, and within a specified signal range (10m) with minimal obstructions. For instance, storing it in-wall in a recessed box or a shelf/credenza below the TV would work well, as long as the wall/furniture material is not thick enough to block any signals. Please keep in mind that the wireless connection between the TV and WOCB may be affected by the surrounding environment, may not connect when enclosed or blocked by metal (e.g., from inside a metal cabinet) or by other physical objects such as walls. ~ Samsung Specialist

  Answered 7 months ago by Samsung

  
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Q: Questionis this next gen service ready

Asked 7 months ago by john.

• A:Answer Hi john - All 5 HDMI ports on The Frame Pro are capable of Auto Low Latency Mode (ALLM), Dynamic Metadata (HDR10+), Variable Refresh Rate (VRR), and 4K@120Hz (up to 144Hz for PCs). If you’re looking for a TV capable of 4K up to 165Hz for PCs, please consider our S95F OLED or 43 – 98” QN90F, both of which support this feature in all HDMI ports. ~ Samsung Specialist

  Answered 7 months ago by Samsung

  
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Q: QuestionWhat is the difference between the LS03FW and the LS03D

Asked 8 months ago by Kwatekwei.

• A:Answer Kwatekwei - Great question. Processing & Picture: Both deliver stunning QLED picture, but the 2025 Frame TV features our NQ4 AI Gen2 Processor for an extra-enhanced picture and adds Color Booster Pro for even richer, more lifelike colors. Motion & Gaming: The Frame 2025 offers smoother motion (up to 144Hz) and adds AI Auto Game Mode for genre and scene-optimized performance. Audio: Similar specs, but 2025 Frame further enhances voice clarity with Active Voice Amplifier Pro. Design & Connectivity: Design remains iconic, but 2025 Frame adds more personalized smart features through Samsung Vision AI. Smart: 2025 Frame TV brings Samsung Vision AI, adding real-time translation, home insights, gesture controls, and even AI-powered custom wallpapers. ~ Samsung Specialist

  Answered 8 months ago by Samsung

  
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Q: QuestionI think I’m the first person to get the 2025 85”! I checked everyday to see when I could buy it and I’m in love! My question is: will the artwork burn the screen? I know with older tv’s, an image could “burn” the screen, and I don’t want to hurt my tv.

Asked 8 months ago by Samsunglover.

• A:Answer Hi Samsunglover - The Frame TV is designed to withstand prolonged displays of art and photos and are not prone to screen burn out issues as other TVs. Motion sensors are embedded to display photos only when it detects someone in the room, otherwise the TV will move to standby mode. ~ Samsung Specialist

  Answered 8 months ago by Samsung

  
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Q: QuestionCan the wireless OneConnect box be buried in the closet next to the TV kr does it need to be line of sight?

Asked 9 months ago by Jboden.

• A:Answer It can be buried in the closet because it’s connected wirelessly. Im sure the company will suggest it be in the line of sight, but if your wireless works well, you’ll have no issues. You actually don’t NEED the box, unless you want to plug in additional media. The HTMI plugs are in the box, not on the back of the tv.

  Answered 8 months ago by KristenMVerified Purchase

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