“If I buy one of these that has the faulty firmware (bricks into read-only, health degradation, and slow speed), why wont Best Buy update the firmware for free? If you sell a product with faulty firmware, I'd think this should be a no brainer.”
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You would need to reach out to the manufacturer (Samsung) not the reseller (Best Buy). Reach out to Samsung customer service, they should be able to help. What I would do is just return it to Best Buy, if possible.
Sorry, there was a problem. Please try again later.Because Best Buy is a reseller not a manufacturer. If they are certified to do 'warranty repairs' for Samsung, then they could do the repair at no fee to the customer and bill Samsung. But if they are not a warranty repair shop for Samsung then Best Buy is under no obligation to do free labor for a manufacturing defect.
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