Questions & Answers

Q: QuestionAre there holes in the back of the soundbar to screw in a bracket?

Asked 2 days ago by EdR.

Q: Questionwill this sound bar and subwoofer combined with the Samsung sw-9250s wireless speakers turn the system to 5:1 channel or true surround sound and not just the same audio from the sound bar?

Asked 1 month ago by Mauricio.

• A:Answer When correctly paired, the SWA-9250S provides separate rear surround audio—not just duplicating the main soundbar audio. You will hear dedicated surround effects (like footsteps behind you or ambient crowd noise) from these rear speakers, delivering a much more immersive experience than the soundbar alone. This setup is considered real surround sound, as opposed to the virtual surround sound you get from just the soundbar with DTS Virtual:X.

  Answered 1 week ago by BrandonPetroVerified Purchase

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Q: QuestionHow can I get a replacement remote?

Asked 2 months ago by Jilly.

• A:Answer Order directly from Samsung’s official parts website. Search by model number or remote part number for guaranteed compatibility. When ordering, double-check that the remote matches the HW-B550F model or is listed as compatible. Universal remotes require manual code input but often cost less and are available immediately from major retailers. OEM (original) remotes ensure full functionality and the exact button layout

  Answered 1 week ago by BrandonPetroVerified Purchase

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Q: QuestionWhat is the total RMS power output?

Asked 2 months ago by CuriousCustomer.

• A:Answer 410W

  Answered 1 week ago by BrandonPetroVerified Purchase

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Q: QuestionHad this soundbar for 2 years , it worked perfectly fine & couple days ago it just stopped working completely , does not want to turn on at all. What should I do ?

Asked 2 months ago by Khaleesi.

• A:Answer Khaleesi, We appreciate your feedback regarding the issues you are experiencing with your HW-B550F Soundbar. If you mean the HW-B550D, please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions

  Answered 2 months ago by Samsung

  
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Q: QuestionThe sub woofer will not pair to the soundbar. Attempted the automatic and manual pairing using the instructions provided with the product. What else can I try to get the sub woofer to pair to the soundbar?

Asked 3 months ago by klew.

• A:Answer Hi klew! Please give us the opportunity to assist with connecting your Samsung HW-B550F Soundbar Subwoofer by calling Customer Support. Here are some tips to try before calling in. When powered on for the first time, the subwoofer should automatically connect to the soundbar wirelessly. If the auto-connection process fails, you can try manually connecting the sub to the soundbar. Before performing the manual connection procedure, check whether the power cables for the Soundbar and subwoofer are connected properly and make sure that the Soundbar is turned off. Press and hold ID SET on the rear of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks. Press and hold the Up button on the remote control for at least 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer. If you are still unable to get the subwoofer to pair, please allow us to assist you by contacting Samsung Customer Support. Call us at at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions

  Answered 2 months ago by Samsung

  
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Q: QuestionDoes this unit need a receiver to work or can I connect it right to the tv?

Asked 3 months ago by BillyBob.

• A:Answer Connects to tv with optic cable

  Answered 3 months ago by ScurranVerified Purchase

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Q: QuestionCan I play Spotify from my phone on the soundbar with Bluetooth?

Asked 3 months ago by Rydog.

• A:Answer Yes

  Answered 3 months ago by ScurranVerified Purchase

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Q: QuestionI bought this sound bar paired it to my samsung TV CU 700 tizen but it won't stay connected. Stays connected for about 5 seconds and TV switches back to TV speaker. What could be the problem?

Asked 4 months ago by Ed.

• A:Answer Optic cable coukd be bad.

  Answered 3 months ago by ScurranVerified Purchase

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Q: QuestionIs this sound bar compatible with SAMSUNG Wireless Rear Speakers (Model: SWA-9250S/ZA)

Asked 4 months ago by StevenP.

• A:Answer Hi Slick250! Yes, the HW-B550F Soundbar is compatible with the SWA-9250S Soundbar. ~ Samsung Solutions

  Answered 4 months ago by Samsung

  
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