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Hello Veronica, We understand how you feel about your water pitcher on the refrigerator. We would love to extend our help. Here is a link with steps to help you determine why the autofill water pitcher does not fill. Check the embedded word for more details. The autofill water pitcher doesn't fill https://www.samsung.com/us/support/troubleshooting/TSG01201488/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147642975) to help our team pull up your information when you message us. Thank you. -Kimberly
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