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Hi there, Thank you for your inquiry. Let us get you the details you need. Several things can cause excessive freezing in the freezer. To fix this, please click the links and the hyperlinks for tips. Frost in the freezer or refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator For additional reference, turn to page 70 of the fridge's manual under "Fridge/freezer is over-cooling": https://downloadcenter.samsung.com/content/UM/202504/20250411093919642/FDR_RF8000B_DA68-04402B_EN_MES_CFR_250403.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number 1149817672 to help our team locate your information when you message us. Have a great day. -John
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