“We have a damaged panel on our refrigerator and would like to replace it. What do we need to do? Reflection off of stainless steel does not allow for a good picture to be taken.”
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Hi Johnny B, We understand how important it is to keep your refrigerator both looking great and running smoothly—thank you for reaching out about the panel. We're here to help. To begin, you'll need to locate and order a compatible replacement panel. Below is the link to a Samsung page where you can find panels that fit your refrigerator model: Panel for Bespoke AI 4-Door French Door: https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/bespoke-4-door-french-door-refrigerator-panel-in-stainless-steel-top-panel-ra-f18du4ql-aa/ For easier installation or removal of the panel, we also recommend using the Bespoke Suction Cup tool: https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/bespoke-suction-cup-for-door-panel-installation-removal-ra-a00uaaaa/ To assist you further, here is a link to the step-by-step installation guide: Installation Instruction: https://image-us.samsung.com/SamsungUS/home/home-appliances/03102022/SamsungBespokeRefrigeratorPanelSuctionCupInstallation.pdf Should you need more assistance with your refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1151044184 to help our team pull up your information. Leo
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