“I just bought this fridge and it keeps tripping my GFCI. Before this fridge I had an older fridge and other appliances all into same circuit and it was fine. This new fridge isn’t. I even moved everything off the circuit. Who do I initiate my return with?”
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I just received a brand new Samsung Bespoke refrigerator and same situation... new construction, under which the 2020 NEC 210.8(d) requires GFCI on kitchen appliance circuits... and it trips GFCI in lesss than 15 seconds. Tried it on 4 different branch circuits (all with brand new Leviton GFCI/AFCI combo breakers) and it trips every one. So I immediately ordered a replacement unit direct from Samsung... and you guessed it, SAME PROBLEM! There is a serious problem with Samsung quality, surely now that it's an NEC requirement they shouldn't be shipping refrigerators with over 10mA of leakage current! I'm not sure what the best course of action, but I'll start by posting this several places and see if I can get Samsung's attention!
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Sorry, there was a problem. Please try again later.Great to see your review, Ryker. Let's get some details and try to get the fridge on track. Since the GFCI keeps getting tripped, you can also try to plug it directly to a non-GFCI outlet and check if the breaker will still be tripped. The refrigerator has no power https://www.samsung.com/us/support/troubleshooting/TSG01109708/ You can get in touch with the BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question regarding the return policy. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145095063) to help our team pull up your information. Have a great day. ^Charles
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