Questions & Answers

Q: QuestionIs this refrigerator ENERGY STAR certified?

• A:Answer Yes, this refrigerator is ENERGY STAR certified.

Q: QuestionAre the refrigerator shelves made of glass?

• A:Answer Yes, the refrigerator shelves are made of tempered glass.

Q: QuestionCan I control the refrigerator using a smartphone app?

• A:Answer Yes, you can control the refrigerator using the Samsung SmartThings App on your smartphone.

Q: QuestionDoes this refrigerator have a door open alarm?

• A:Answer Yes, this refrigerator has a door-open alarm.

Q: QuestionDoes this refrigerator have a water dispenser?

• A:Answer Yes, this refrigerator has a water dispenser that dispenses cold water only.

Q: QuestionWhat is the total capacity of this refrigerator?

• A:Answer The total capacity of this refrigerator is 24 cubic feet.

Q: QuestionONE OF THE COMMENTS STATES THAT THE DOORS DON'T OPEN ALL THE WAY AND THE UNIT MUST BE PULLED OUT FROM THE WALL. THIS SEEMS TO NEGATE "COUNTER DEPTH". PLEASE ADVISE! THANK YOU

Asked 3 years ago by PETSE.

• A:Answer Unless you have about 6 inches total extra on the sides, you do have to pull it out so the doors can fully open. It is still better than a standard depth or counter depth with handles. I love no handles!!

  Answered 3 years ago by AnonymousVerified Purchase

  Helpful (7)Unhelpful (2)ReportAnswer this questionShow more answers (1)

Q: QuestionI am considering purchasing this fridge but my opening is exactly 36" and the left door is up against a wall. Will I be able to open the door? it looks rather thick.

Asked 2 years ago by Uncertain.

• A:Answer Greetings! We are happy to shed some light on your question about the dimensions of this Samsung refrigerator model. The width of this refrigerator model is 35 3/4 inches and when the left door is opened 90 degrees, a gap of 2 1/8 inches is needed to do so. The space and location you have for this refrigerator model may not allow you to open the left door properly. Leo

  Answered 2 years ago by Samsung

  
  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat filter is needed for the refillable pitcher and how often should filtered be changed?

Asked 3 years ago by Pennies1218.

• A:Answer Hi Pennies1218, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - Bespoke 24 cu. ft Counter Depth 3-Door French Door Refrigerator with AutoFill Water Pitcher - Stainless steel. The water filter compatible with your refrigerator and for your refillable pitcher is HAF-QIN. We recommend that you replace the water filter every six months. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter. I have shared the specification sheet below that shows the compatible water filter. https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/4112022/RF24BB6200_V8.pdf. I have also shared a Samsung website that will help with identifying which filter is compatible with your current and future Samsung refrigerator as well as guide you in replacing the filter and resetting the water filter indicator if needed. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144752165 Leo

  Answered 3 years ago by Samsung

  
  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI was curious the depth of the shelves in this unit? Thanks in advance!

Asked 3 years ago by EthanW.

• A:Answer 14.25"

  Answered 3 years ago by Anonymous

  Helpful (4)Unhelpful (0)ReportAnswer this question

Q: QuestionI'm planning to use "Samsung - Bespoke 24 cu. ft. Counter Depth 3-Door French Refri with AutoFill" as a secondary fridge, and this will not be connected to water supply. Is it still usable even if no supply of water for pitch and ice? Tks

Asked 3 years ago by Vanjoa.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with AutoFill Water Pitcher - White Glass

• A:Answer Yes, it will still be usable. I am also not using the water connection.

  Answered 3 years ago by QB75

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan it make just one size of ice or does it make both sizes all the time.. I'd like to choose which one I want and the ability to shut one off..

Asked 3 years ago by Mpep.

• A:Answer It makes both at all times. I have not seen a feature on the fridge or in the app that stops it from making one or the other.

  Answered 3 years ago by BrionnaVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionCan the storage bins be pulled out for cleaning with the doors open 90 degrees ( due to being installed against a wall on the right side. )

Asked 3 years ago by BenTalla.

• A:Answer Yes

  Answered 3 years ago by JohnVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHello I just purchased this refrigerator it will arrive Monday 5/15/23 does it come with the filter? Or do I have to buy that separately?

Asked 2 years ago by Anonymous.

• A:Answer It comes with a filter that needs to be replace in about 6 months. Your refrigerator will let you know when it’s time to change it so it’s hassle and worry free. The filters I believe are $27-$30

  Answered 2 years ago by AnonymousVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionThis says that the refrigerator is 70" in height to the top of the hinges. Are the hinges on the top of the front only? My refrigerator space has a cabinet above the back portion of the refrigerator. Is the back portion 70" in height?

Asked 3 years ago by Lazerlady.

• A:Answer The hinges are about 6” back from the front only.

  Answered 3 years ago by JoshBVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAre the sides of the bespoke Samsung refrigerators (24 cu ft counter depth) able to hold a magnet?

Asked 3 years ago by Ccccccc.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with AutoFill Water Pitcher - White Glass

• A:Answer Yes

  Answered 3 years ago by AikaVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI am looking at the Samsung French door bespoke refrigerator ending AA, 24 cu ft.counter depth, non customizable.I understand that this one already has white doors. What is the risk of breaking the glass? If it gets broken, can the glass be replaced?

Asked 3 years ago by Ccccccc.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with AutoFill Water Pitcher - White Glass

• A:Answer Hi Ccccccc, Thank you for reaching out. We appreciate your interest in this Samsung refrigerator and its specifications. The risk of breaking the glass is low, but with enough force from the object (pointed/blunt/etc), the glass will break. If the glass gets broken, you may replace the panel since this is a BESPOKE refrigerator, its panels can be changed/replaced when needed or wanted. Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144791170 Leo

  Answered 3 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat are the white panels like? Is it truly glass or is there more than one kind of finish?

Asked 3 years ago by Beverly.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with AutoFill Water Pitcher - White Glass

• A:Answer Yes it is glass, very nice. I do believe there are multiple color options.

  Answered 3 years ago by BrendaVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat is the depth on the shelves for this counter depth model? Trying to determine if this one will give us all the space that we need. Thank you.

Asked 3 years ago by Nana.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with AutoFill Water Pitcher - White Glass

• A:Answer The shelves are 14 1/4" deep. I have found the depth to be adequate for me

  Answered 3 years ago by Anonymous

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)