Questions & Answers

Q: QuestionHow much room should be allowed for this refrigerator, the space available is exactly 35 6/8" and I am afraid it will not fit. If it doesn't fit can I return the refrigerator?

Asked 3 years ago by Jenn.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with AutoFill Water Pitcher - White Glass

• A:Answer That's a tight fit you should have at least a couple inches around the refrigerator for it to breathe

  Answered 1 year ago by BernardWVerified Purchase

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Q: QuestionCan the doors be removed to fit through smaller door for delivery?

Asked 3 years ago by AB.

• A:Answer the delivery people will remove the doors to bring it to your walkway, just let them know what your entryway measurements are

  Answered 1 year ago by BernardW

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Q: QuestionThis refrigerator is going in a corner. The right side will be tight against a wall and the left side will abut the cabinets. Does the right door require any room to open?

Asked 3 years ago by Nice.

• A:Answer Hi there, Let me help you checking of the information on your Samsung refrigerator. Make sure there is a gap of at least 2.5 inches (5 cm) between the refrigerator's back and sides and any nearby walls or cabinets. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionIs the water from the filter in the refrigerator demineralized water?

Asked 3 years ago by Lowriderfam.

• A:Answer Good day. This is an excellent question! To help promote better health, the water filter removes unwanted particles from your water, however, it does not sterilize or destroy microorganisms. You may need to purchase a water purification system to do that. Our water filters are NSF*-certified to remove many contaminants. Herbicides, pesticides, lead, mercury, asbestos, and even pharmaceuticals like ibuprofen, carbamazepine, and a whole lot of other hard-to-pronounce chemicals are all filtered out by Samsung. Feel free to reach out if you have questions or clarifications. Have a wonderful day! —Vannesa

  Answered 3 years ago by Samsung

  
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Q: QuestionIs there a way to purchase a replacement water pitcher?

Asked 3 years ago by Ely29.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with AutoFill Water Pitcher - White Glass

• A:Answer Not sure, I think so, but you can call Samsung and they can help you.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionIs freezer on bottom?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with AutoFill Water Pitcher - White Glass

• A:Answer Yes. And it has plenty of room. It’s wonderful!

  Answered 3 years ago by Sleeptech22Verified Purchase

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Q: QuestionHow do you disable wi-fi? Where can I find instructions?

Asked 3 years ago by Monique.

• A:Answer Page 70 of the user manual under “The Wi-Fi icon is blinking…” has instructions on how to turn off WiFi if you don’t want to use it. “Press and hold the O button for 10 seconds. The indicator stops blinking with “OFF” shown on the temperature display.”

  Answered 3 years ago by DavidWVerified Purchase

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Q: QuestionCan I use the refill station to fill a glass when I would like water and remove the pitcher?

Asked 3 years ago by Anonymous.

• A:Answer No

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionDoes the filter also filter the ice?

Asked 3 years ago by Ann.

• A:Answer Hi Ann, Excellent question! Yes, the water filter also filtered the ice. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionWhere are the hinges on the top. I only have 68 7/8 from the floor to the bottom of my cabinets. If the hinges are in the front ...this should just fit. If i need 70 in in the back of the fridge ...it will not fit. thanks, Damon

Asked 3 years ago by Anonymous.

• A:Answer They are on the front.

  Answered 3 years ago by Good4uVerified Purchase

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Q: QuestionHello. If I have a reverse osmosis system already and don't need my water to be filtered is there a "dummy" filter to use? Thank you

Asked 3 years ago by Anonymous.

• A:Answer Just take out the filter that the installers probably placed in but why not just double filtering your water

  Answered 3 years ago by SusanB

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Q: QuestionHello. What can I do if I don't need water filter because I have a reverse osmosis water filtration system that would get connected to the fridge? Thanks.

Asked 3 years ago by GeeGee2000.

• A:Answer Hi GeeGee2000, We appreciate your question about the internal water filter and your reverse osmosis compatibility. Your home has a reverse osmosis filtration system, it is not necessary to use the refrigerator's internal water filter. Using both the reverse osmosis system and the internal water filter can cause the water pressure to drop, which may lead to slow water flow from the dispenser. If you do not want to use the internal water filter, you'll just need to remove the filter. No additional steps will be needed, as the filter housing has an automatic seal to prevent leaks. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144882170 and it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionCan you remove the stainless water refill bucket if you don't want to use it or deal with changing the water filters? And is the standard stainless finish finger print resistant?

Asked 3 years ago by Lani.

• A:Answer That's a very interesting question, Lani. The water refill station is a feature built into the door and cannot be removed. The fridge has a standard stainless finish, and a soft rag would be handy to remove fingerprints. If you have no plans on using the refill station, make sure the water source is turned off same goes for the ice maker, as turning off the water source will also render the ice maker unusable. For more details on the unit, please see the link below. https://www.samsung.com/us/home-appliances/refrigerators/bespoke/bespoke-3-door-french-door-refrigerator-24-cu-ft-with-autofill-water-pitcher-in-stainless-steel-rf24bb6200qlaa/?redir=RF24BB6200QL#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Sam

  Answered 3 years ago by Samsung

  
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Q: QuestionAre the refrigerator shelves adjustable or all fixed?

Asked 3 years ago by Fridgelooker.

• A:Answer Hi Fridgelooker, Great question! We appreciate your query regarding the fridge. This refrigerator model has adjustable shelves. Have a great day. ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: Questionrefrigerator was just installed ,is it supposed to be a little noisy because it was just installed ,Will the noise stop?

Asked 3 years ago by Samsung.

• A:Answer The noise might be from dropping ice for the first time. I’m not sure. Mine only makes noise when it’s dropping ice.

  Answered 1 year ago by LyndaCVerified Purchase

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Q: QuestionAre the sides of the bespoke French door refrigerators (24 cu foot, counter depth) smooth enough to use command hooks that do not damage?

Asked 3 years ago by Ccccccc.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with AutoFill Water Pitcher - White Glass

• A:Answer I don't know what kind of hooks you're talking about but you can use magnets

  Answered 1 year ago by BernardWVerified Purchase

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Q: QuestionI see the shelves are 14.25" deep. How wide are the refrigerator shelves?

Asked 3 years ago by ColdKat.

• A:Answer 32 3/4 in wide

  Answered 1 year ago by BernardW

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Q: QuestionWhere is the plug located? Could you send me the specifications?

Asked 2 years ago by Anonymous.

• A:Answer Greetings! We are glad to answer your question and provide the details you need on this Samsung refrigerator model. The power plug is located on the left side of the refrigerator when facing the back, when facing the front it would be on the (back) right side. Shared below is the specification sheet of the refrigerator. https://image-us.samsung.com/SamsungUS/home/pdf/RF24BB6200_V11.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146337363 to help our team pull up your information. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionHow much ice should it be making a day? I am only getting about 30 cubes each day at most.

Asked 2 years ago by Jacqueline.

• A:Answer It doesn't seem to make much ice in a day.

  Answered 2 years ago by Esbee11233Verified Purchase

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