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Questions & Answers

Your price for this item is $2,399.99
The comparable value price is $3,239.99
Page Showing 1-15 of 15 questions
  • QuestionWhat is the capacity of the freezer?

    • Answer The freezer capacity of this refrigerator is 5.8 cubic feet.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow many refrigerator shelves are there?

    • Answer This refrigerator has 4 shelves.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this Samsung refrigerator have an ice maker?

    • Answer Yes, this refrigerator has an ice maker that makes both cubed ice and Ice Bites.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes the refrigerator come with a water filter?

    • Answer Yes, the refrigerator comes with a water filter, model number HAF-QIN.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat type of lighting is in the refrigerator?

    • Answer This refrigerator uses LED lighting.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs this refrigerator ADA compliant?

    • Answer Yes, this refrigerator is ADA compliant and the controls are within arm's reach.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan you special order without watter snd ice maker

    Asked by Joe.

    • Answer Hi Joe, No, the refrigerator cannot be purchased without the ice maker and water dispenser. Thank you and have a great day! -Ricardo

      Answered by Samsung

  • Questionis there filtered water for the ice maker?

    Asked by Mimi.

    • Answer Yes. Both the water and the ice is from filtered water.

      Answered by LaurieH

  • QuestionI had my refrigerator installed yesterday. The manual is not much help and most is in Spanish. The water container next to the water dispenser is not filling up. Is that done automatically or do I need to fill it? Nothing in the manual.

    Asked by Stacy.

    • Answer Mine does it automatically. There is a toggle switch in the app for automatic water refill in the pitcher. You can turn it on or off.

      Answered by JanetM

  • QuestionCan refrigerator doors be removed to fit refrigerator though kitchen doorway.

    Asked by Lisa.

    • Answer You could but its easier just to open the doors on a 4 door model

      Answered by RAM64

  • QuestionDoes this comes with counter Depth and is there any damage to this item?

    Asked by shah.

    • Answer Yes counter depth

      Answered by Chris

  • QuestionWhy is the ice maker always freezing and not making ice. Service did all the updates and replaced. Fan motors failed twice . Coming out again this time refrigerator. 6 years old Service and repairs almost equal to the cost of the unit.

    Asked by Dissatisfied.

    • Answer Hello there, We understand your frustrations regarding your refrigerator. To help you is all we wanted. We recommend checking the link below under "Ice maker is not making any ice" and "Ice bucket is stuck or has a block of ice" for steps to help with your concern. Please check the embedded words for more details. Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice We'd be delighted to speak with you directly to provide assistance and discuss our options. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147641125) to help our team pull up your information when you message us. Thank you. -Kimberly

      Answered by Samsung

  • QuestionI just purchased this frig yesterday, but the ice maker isn’t making much ice ?

    Asked by Anonymous.

    • Answer Hi there, We know how you feel about your new refrigerator not producing much ice. Let us help you. We recommend checking the resources below for steps regarding your ice maker. Please check the embedded word "ice maker is not working" for more details. Samsung 4-Door Flex refrigerator is not making any ice https://www.samsung.com/us/support/troubleshoot/TSG10003216/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147569116) to help our team pull up your information when you message us. Thank you. -Kimberly

      Answered by Samsung

  • QuestionWhat exactly does open box condition mean? Is it a returned item? If so can I see why previous customer returned it? And why are there 3 different levels. Do some have some external damage?

    Asked by Gdad.

    • Answer Greetings! We are glad to provide details related to your question about this Samsung refrigerator model. The "open box" condition typically refers to items that were originally purchased and then returned to the retailer. These items are often still in excellent condition but have been opened or used to some extent. Here's a breakdown of what you might expect with open-box items: 1. Returned Item: Yes, an open box item is usually a returned product. The previous customer may have returned it for various reasons, such as it not meeting their needs or simply changing their mind. 2. Reason for Return: Retailers like Best Buy usually do not disclose specific reasons for the return, as this information is considered private. However, the items are generally inspected to ensure they are still in good working condition before being resold. 3. Condition Levels: Retailers often categorize open box items into different condition levels to help buyers understand what to expect: a. Excellent: The item is in near-new condition with minimal signs of use, and all original accessories and packaging may be included. b. Good: The item may have some noticeable signs of use, like minor cosmetic blemishes, but is still in full working order and may be missing some accessories or packaging. c. Fair: The item may show more significant signs of use or cosmetic damage. It’s still functional but might have noticeable wear and tear. Packaging and accessories might be incomplete. 4. External Damage: Depending on the condition level, there could be some external damage or cosmetic imperfections. Typically, the extent of this damage is described in the product listing. For Best Buy, it’s a good idea to read the specific details provided in the product listing for the open-box item you're interested in. They usually include a description of the condition and sometimes photos of the actual item. If you have any concerns or need more information, you can often contact Best Buy’s customer service for clarification at (888) 237-8289, they are open 24 Hours a Day. Leo

      Answered by Samsung

  • QuestionHow deep are the fridge shelves from front to back?

    Asked by Anonymous.

    • Answer Good day, We recommend checking our product images at the link below for ideas on what you could fit in the fridge drawers. Bespoke 4-Door Flex™ Refrigerator (29 cu. ft.) with Beverage Center™ in Stainless Steel – (with Customizable Door Panel Colors) https://www.samsung.com/us/home-appliances/refrigerators/bespoke/bespoke-4-door-flex-refrigerator-29-cu-ft-with-beverage-center-in-stainless-steel-with-customizable-door-panel-colors-rf29db9600qlaa/ For accurate measurements, we would suggest you go to a physical store and have them measure the bins. Have a lovely day. -Kimberly

      Answered by Samsung