“Just purchased this refrigerator a month ago, all connected and it made some ice and dispense water. But now it doesn’t make ice anymore and no filtered water dispense. Why? I checked the ice maker button and it’s ON. Pls reply or I need to return it”
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Did you try using the app? Checkout the SmartThings app by Samsung. May be an option,
Sorry, there was a problem. Please try again later.Hello Elle, We are aware of how you feel about your ice maker and water dispenser, which stopped working. Let us assist you. We recommend checking the resources below for steps on your ice maker that is not producing ice. Please check the embedded words and watch the video fully. Ice maker is not making any ice https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice Below is a link to help you identify why there is no water on the dispenser. Check on the embedded word "replacing the water filter" for more details. Water does not dispense at all https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-does-not-dispense-at-all Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150595377) when you message us so our team can retrieve your information. Thank you. -Kimberly
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