Questions & Answers

Q: QuestionAre the glass panels on the bespoke fridges real glass? They look they are made of some other material.

Asked 3 years ago by Burton.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door Flex French Door Smart Refrigerator with Customizable Panel Colors - Matte Black Steel

• A:Answer Yes, they are real glass.

  Answered 3 years ago by EricGoot

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Q: QuestionWhen I'm ordering new panels for the Bespoke flex refrigerator, how many panels am I getting with one order? Like if I ordered new top panels. Would I get one or two new panels from a single order?

Asked 3 years ago by Panels.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door Flex French Door Smart Refrigerator with Customizable Panels (panels sold separately) - Custom Panel Ready

• A:Answer Dear Valued Best Buy Client, To better assist you with this inquiry, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionI have a door entrance of 34 inches will the blue glass 4 door standard size fit? Can all 4 doors including the flex door be removed since it has a wire attached to it?

Asked 3 years ago by Esther.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door Flex French Door Smart Refrigerator with Customizable Panels (panels sold separately) - Custom Panel Ready

• A:Answer Hi Esther, We understand how important it is to know the measurements of this Samsung refrigerator model. The doors of this refrigerator are detachable and will measure 29 3/8 inches to fit your entrance of 34 inches. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionCan you use the bespoke doord on older flex fridge 2017 model

Asked 3 years ago by Tulip.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door Flex French Door Smart Refrigerator with Customizable Panels (panels sold separately) - Custom Panel Ready

• A:Answer Hi Tulip, That is a good question about compatibility between different year models of the Flex refrigerator. The door of this Bespoke refrigerator model is not compatible with the 2017 Flex refrigerator. The hinge placement is different across the different year models. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat type of refrigerant does this refrigerator use?

Asked 3 years ago by justanumber.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door Flex French Door Smart Refrigerator with Customizable Panel Colors - Matte Black Steel

• A:Answer Hi, Wonderful question. The refrigerator uses the refrigerant R-600a. For more details, please see the link. WARNING on page 5 https://downloadcenter.samsung.com/content/UM/202205/20220525154141895/RF9000A_DA68-04023H-04_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145093891) to help our team pull up your information. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionRefrigerator was just delivered, delivery people damaged wire to flex door. Does this wire affect freezer lighting because freezer lights are not working?

Asked 3 years ago by Hoss.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door Flex French Door Smart Refrigerator with Customizable Panel Colors - Matte Black Steel

• A:Answer Thank you for taking the time to leave this review, Hoss. Let us check some possible settings first on the refrigerator. You've just delivered your refrigerator, and the lights don't come on inside. Samsung refrigerator lights do not turn on https://www.samsung.com/us/support/troubleshooting/TSG01109322/ You can also contact our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can address the damage during the delivery for you. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145077084) to help our team pull up your information. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionIs there an option for stainless steel panels?

Asked 3 years ago by Steve.

• A:Answer Glad you ask, Steve. Yes, stainless steel panels are available. Here is the link for the custom colors of the bespoke panel. https://www.samsung.com/us/home-appliances/refrigerators/bespoke/29-cu-ft-smart-bespoke-4-door-flex-refrigerator-with-customizable-panel-colors-in-navy-glass-rf29a967541-aa/ Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionCan I change just the front of a stainless steel oven for bespoke?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door Flex French Door Smart Refrigerator with Customizable Panel Colors - Matte Black Steel

Q: QuestionCan I change the stainless steel panels on my fridge to glass panels ? Or are the stainless steel ones not exchangeable ?

Asked 3 years ago by Fridge.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door Flex French Door Smart Refrigerator with Customizable Panels (panels sold separately) - Custom Panel Ready

• A:Answer Hi Fridge, We appreciate your question about the BESPOKE panels of the refrigerator. Yes, the panels of the 4 doors of this refrigerator can be changed to any compatible BESPOKE panel for this refrigerator. There are several panels to choose from. Please refer to the specification sheet I have shared below. https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/bespoke/08172022/pdf/RF29A9675_V12.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144886614 and it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes the stainless steel panels actually have a glass covering? If so how does that look when you have other appliances that are stainless steel without the glass covering?

Asked 4 years ago by Help.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door Flex French Door Smart Refrigerator with Customizable Panel Colors - Matte Black Steel

• A:Answer There is no glass covering. Just the Normal stainless steel finish

  Answered 4 years ago by SirSteveVerified Purchase

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Q: QuestionDoes this model have the beverage dispenser with jug and water dispenser

Asked 4 years ago by Jamie.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door Flex French Door Smart Refrigerator with Customizable Panel Colors - Matte Black Steel

• A:Answer Yes

  Answered 3 years ago by Fridge

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Q: QuestionJust to be sure, the model "Matte Black Steel" actually does come with the front panels included, correct? Also, is there a version of this that can be purchased (or ordered) with the beverage center/access door on the RIGHT side?

Asked 4 years ago by cjsinphilly.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door Flex French Door Smart Refrigerator with Customizable Panel Colors - Matte Black Steel

• A:Answer Dear Valued BestBuy Client, To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. Ticket number: 1144654948 ^Rainly

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes the purchase of this product come with a suction tool to replace the custom panels in case we want to change them out over time?

Asked 4 years ago by Isaiah.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door Flex French Door Smart Refrigerator with Customizable Panels (panels sold separately) - Custom Panel Ready

• A:Answer Hello, It does not include any tool. There’s no need for it. They can just easily be taken out by removing the snap-on clips that are holding the panels on. Hope it helps.

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionCan this or any other modal with 4 door flex come with family hub in bespoke?

Asked 4 years ago by bhanu.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door Flex French Door Smart Refrigerator with Customizable Panels (panels sold separately) - Custom Panel Ready

• A:Answer Yes

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionIs smart hub an addon option?

Asked 4 years ago by Sunny.

• A:Answer Hi Sunny, Thank you for showing your interest to know more about our refrigerator. SmartThings hub is not an add-on option, it is one of the features and benefits of getting this refrigerator. Once it's set up, the SmartThings hub will instantly connect to different sensors, locks, light switches, outlets, thermostats, and other compatible devices in your home. This link will guide you regarding the steps you can follow in setting up your SmartThings hub. https://www.samsung.com/us/support/answer/ANS00048957/ Moving forward here are other options to speak with our representatives for further assistance. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Stay safe, Reference Ticket Number: 1144189137 ^Mila

  Answered 4 years ago by Samsung

  
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Q: Questionhi, I am wondering is this black matte panel is finger print resistant?

Asked 4 years ago by swaths.

• A:Answer Definitely NO! I wish it was, as it looks pretty messy. Needs to be cleaned very often.

  Answered 4 years ago by Anonymous

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Q: QuestionIs this Samsung Garage ready?

Asked 4 years ago by BIGCEE.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door Flex French Door Smart Refrigerator with Customizable Panel Colors - Matte Black Steel

• A:Answer I'm so glad you asked, BIGCEE! This model is not specifically designed for garage use. However, as long as the location meets the requirements listed on page 21 of the user manual (https://bit.ly/2Xr10Ff) it is safe to install the refrigerator there. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questiondoes it come with a water filter?

Asked 4 years ago by Rocio.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door Flex French Door Smart Refrigerator with Customizable Panels (panels sold separately) - Custom Panel Ready

• A:Answer Yes

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this fridge have cameras on the inside? If so, how many and where?

Asked 4 years ago by ButterflyGalaxy.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door Flex French Door Smart Refrigerator with Customizable Panels (panels sold separately) - Custom Panel Ready

• A:Answer no.

  Answered 4 years ago by virtualMFVerified Purchase

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