“The freezer suddenly stopped cooling and ruined our food. The fridge is only 17 months old and has already had two issues—one was resolved, but the other wasn't, and now it's out of the manufacturer's warranty. Does anyone know how to fix this problem?”
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Hi Olatech, We understand how you feel regarding this fridge. We are here to help you with it. We recommend checking the resources below for steps to take when the fridge is not cooling. Please watch the video and kindly clok on the embedded words for more details. Refrigerator or freezer is not cooling at all: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147358288), and it will help our team pull up your information. ^Rodel
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