Questions & Answers

Q: QuestionI have wooden floors and my fridge keeps sliding back. I had to ask my neighbor to help bring it forward. Is there a way to prevent it from sliding? Is there something to help lock the bottom pegs?

Asked 1 year ago by MEL.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer Hi Mel, Yes, there are a few methods to prevent your fridge from sliding on wooden floors. 1. Adjust the Feet: The fridge's adjustable feet can be tightened or adjusted. Ensuring they are securely set can help stabilize the fridge. Please visit the user manual link I have shared below and turn to page 30. https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf 2. Anti-Slip Pads: You can use anti-slip pads or gripper pads. These are usually made of rubber or felt and can be placed under the fridge's feet or wheels. They provide extra friction and help keep the fridge in place. 3. Furniture Coasters: Heavy-duty furniture coasters can also be used under the fridge's feet. Make sure they are designed for the weight of your fridge and are made from a non-slip material. Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147475958 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionA review I read said that the ice maker does not shut off automatically and it will keep filling unless you turn it off manually. I can't believe this is correct. Could you let me know. if this is true?

Asked 2 years ago by JCS01.

• A:Answer Greetings, This ice maker has the capacity to produce 10 pounds of ice daily but can only store 2 pounds of ice at a time. It will automatically stop producing ice once the ice bucket is full. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionIs Samsung offering a free set of glass panels on the bespoke 4 door French door frig?

Asked 2 years ago by Lenny.

• A:Answer When I bought mine a week ago I was told to go onto Samsung website and u have till end of year to file for the rebate. So I believe yes however I haven’t done it yet.

  Answered 2 years ago by GNicol

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Q: Questionwhat water filters do you get for this model

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer The haf-qin filter. They last a decent amount of time. But it also depends on how hard your water is.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionThe height (top to bottom without hinge) of the stainless steel is listed as shorter than the other color options. Is this true? We have exactly 69” of clearance and need to be sure it will fit before buying.

Asked 3 years ago by Height.

• A:Answer Hi Height, We wish to clarify the information regarding the height (top to bottom without hinge) of this Samsung refrigerator model. Regardless of which panel this refrigerator model will come in, the height (top to bottom without hinge) is 68 7/8 inches. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionIf the panels won't be delivered until after the refrigerator is installed, will the refrigerator function without the panels until the panels arrive?

Asked 3 years ago by jj1955.

• A:Answer Yes it functions. If you bought without panels, it will just look 'industrial' till you get them :)

  Answered 3 years ago by Milspse28

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Q: QuestionIs it panel ready? If not, any models capable of having a panel added to front

Asked 1 month ago by A.

• A:Answer Hello A, We appreciate your interest in your Samsung refrigerator and your question about customization options. This model is part of our Bespoke lineup, which means the front panels are designed to be customizable rather than traditional panel‑ready cabinetry panels. You can change the panels using Samsung’s interchangeable Bespoke panel system and select from various available colors and finishes. You can explore the full guide here: Install your custom Samsung Bespoke refrigerator panels https://www.samsung.com/us/support/answer/ANS10006822/ Please keep this reference number for your records: 1152251350. We appreciate hearing from you, and Samsung truly values your business. Pope Samsung Care

  Answered 3 weeks ago by Samsung

  
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Q: Questiondoes the stainless steel fridge have the ability to change into the other glass colors for the doors?

Asked 1 month ago by shay.

• A:Answer """Hi Shay, we appreciate your interest in your Samsung refrigerator and your question about panel color options. Samsung Bespoke refrigerators are designed with interchangeable panels, allowing you to update the look including switching to available glass panel colors by replacing the existing panels with compatible Bespoke door panels. These panels can be purchased separately and installed to customize the exterior appearance. If you’d like to explore how panels can be swapped on Bespoke models, the guide below outlines the process and available options. You can explore the full guide here: Install your custom Samsung Bespoke refrigerator panels https://www.samsung.com/us/support/answer/ANS10006822/ Please keep this reference number for your records: 1152234072 Thank you for choosing Samsung as your partner for a better home. Rachel Samsung Care"

  Answered 1 month ago by Samsung

  
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Q: QuestionWhat’s the difference between this and the RF29BB8200QLAA?

Asked 1 month ago by AngryPlumber.

• A:Answer Hi there, Thank you for asking. Let’s get you the information you need. The primary difference between the Samsung refrigerator models RF29BB8600QLAA and RF29BB8200QLAA lies in the beverage center feature. For more detailed information, please visit the product page using the link provided: Bespoke 4-Door French Door Beverage Center™ | Dual Ice Maker & Flex Zone™ | 29 cu.ft.: https://www.samsung.com/us/refrigerators/french-door/bespoke-4-door-french-door-refrigerator-29-cu-ft-with-beverage-center-in-stainless-steel-sku-rf29bb8600qlaa/ BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with AutoFill Water Pitcher - Stainless Steel: https://www.bestbuy.com/product/samsung-bespoke-29-cu-ft-4-door-french-door-smart-refrigerator-with-autofill-water-pitcher-stainless-steel/J3ZYG22F5P -Diana

  Answered 1 month ago by Samsung

  
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Q: Questiondoes the water have to be turned off to change out the filter

Asked 1 month ago by pinkpatty.

• A:Answer Greetings, Yes, the water supply line must be turned off before replacing the water filter. I’ve shared the link to guide you in replacing the water filter. Please refer to the user manual and turn to pages 66-67. User Manual (Replacement): https://downloadcenter.samsung.com/content/UM/202504/20250411093919642/FDR_RF8000B_DA68-04402B_EN_MES_CFR_250403.pdf Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1152129332) to help our team pull up your information when you message us. Have a great day. -Diana

  Answered 1 month ago by Samsung

  
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Q: QuestionMy fridge won't get cold and freezer doesn't work. Brand New. I dont know if its in demo mode or what but I set the temp and still not working. Please help if you know how to take it out of demo mode. Do I simply un plug it and then plug it back up?

Asked 2 months ago by SteelersReign.

• A:Answer Hello, Thank you for reaching out. We understand how concerning it is when a brand-new refrigerator is not cooling, and we’re happy to help. Based on your description, the refrigerator is most likely in Demo Mode (also called Cooling Off or Shop Mode). In this mode, the lights and display work, but the refrigerator and freezer will not cool. Please note that simply unplugging and plugging the refrigerator back in will not turn off Demo Mode on this model. To disable it, a specific button combination is required. You can find the step-by-step instructions in the user manual linked below. Please turn to page 42, which explains how to turn off Cooling Off mode: https://downloadcenter.samsung.com/content/UM/202504/20250411093919642/FDR_RF8000B_DA68-04402B_EN_MES_CFR_250403.pdf Should you need more assistance with your refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1152020655 to help our team pull up your information. Leo

  Answered 2 months ago by Samsung

  
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Q: QuestionWe have had the refrigerator for 2 yrs now, no problems whatsoever. Yesterday we changed the filter and now it does not dispense water. It does make ice but no water? Can someone help me!!! I’ve tired 3 different filters from the cheapest to expensive.

Asked 3 months ago by Nickmane.

• A:Answer Hi Michelle, We’re happy to know that the refrigerator works great for you. Let's go ahead and have your water dispenser back on track. Here is a link to help you if the refrigerator’s water dispenser does not dispense water. Please note that there are hyperlinks you can click, which will give you additional information. Water does not dispense at all: https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-does-not-dispense-at-all Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151819491) when you message us so our team can retrieve your information. Thank you. Nicole

  Answered 2 months ago by Samsung

  
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Q: QuestionDoes this fridge require brand name filters to dispense water? Am I stuck with paying Samsung forever for their filters? My water line is already filtered for cooking, drinking, and ice.

Asked 3 months ago by Harry.

• A:Answer Yes, Pete, we recommend using the compatible Samsung water filter for this fridge to ensure you have high-quality water and ice every day, and compatibility with your fridge. Third-party water filters may cause leaks and potentially damage your refrigerator Have a great day. ^Camille

  Answered 3 months ago by Samsung

  
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Q: QuestionCan you adjust the temperature settings without a smart phone? Can you manually change the settings from the refrigerator?

Asked 3 months ago by Administrator.

• A:Answer Hello there, Yes, you can adjust the temperature settings without a smartphone. Follow the guide found on pages 42-43 in the user manual attached below. User manual https://downloadcenter.samsung.com/content/UM/202512/20251219060210016/DA68-04752Q_FDR_RF6500C_3Door_EN-MES-CFR_251014.pdf Have a nice day! ^Joshua

  Answered 3 months ago by Samsung

  
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Q: QuestionIs this refrigerator garage ready? Or does Samsung sell a garage kit for this refrigerator?

Asked 4 months ago by GaryP.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer GaryP, thank you for asking. Let's get the information you need. Yes, this fridge is garage-ready, as long as the garage meets the site requirements to install this refrigerator. Also, we do not sell garage kits; we recommend that you visit a local retailer near you. Please refer to your user manual for more details. Turn to page 20, "STEP 1 Select a site." User Manual https://downloadcenter.samsung.com/content/UM/202504/20250411093919642/FDR_RF8000B_DA68-04402B_EN_MES_CFR_250403.pdf Have a great day. ^Camille

  Answered 3 months ago by Samsung

  
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Q: QuestionDo you need to have a plumber installed water line for the ice maker

Asked 4 months ago by mikenyc.

• A:Answer No, MikeNYC, you do not need a plumber to install the water line. Please refer to your user manual for more details. Turn to pages 33 to 35, "STEP 6 Connect the water dispenser line (applicable models only)." User manual https://downloadcenter.samsung.com/content/UM/202504/20250411093919642/FDR_RF8000B_DA68-04402B_EN_MES_CFR_250403.pdf Have a great day. ^Camille

  Answered 4 months ago by Samsung

  
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Q: QuestionHi There, How much space is needed for the fridge doors to open when up against a wall on one side and a panel on the other side?

Asked 4 months ago by Latour.

• A:Answer Hello Latour, The doors can open 125 degrees with a total width of 58 1/2". Should you need further assistance, please see the dimensions in the specification sheet below. Specification sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/bespoke/09262023/RF29BB8600_V13.pdf Have a nice day! ^Camille

  Answered 4 months ago by Samsung

  
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Q: QuestionHello, I want to ask what is the size of the refrigerator after it is removed? I want to confirm that it can enter our house.

Asked 4 months ago by Celine.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft 4-Door French Door Smart Refrigerator with Beverage Center - Morning Blue Glass

• A:Answer Hello Celine, Please see full-size details after removing the unit from the shipping box in the specification sheet linked below. Specification Sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/bespoke/09262023/RF29BB8600_V13.pdf Have a nice day! ^Camille

  Answered 4 months ago by Samsung

  
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Q: QuestionWhat is the decibel level of this unit?

Asked 4 months ago by MancosMom.

• A:Answer Hello there, Thank you for reaching out with your question regarding the decibel level of your refrigerator. While specific decibel information is not available, we understand the importance of knowing what to expect from the appliance’s operational sounds. To help you identify and understand the different sounds your unit may make, please follow the guide below and click on the embedded links for additional support: Understand the noises coming from your Samsung refrigerator http://www.samsung.com/us/support/troubleshooting/TSG01001032/ Have a nice day! ^Camille

  Answered 4 months ago by Samsung

  
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