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Hi there, Please ensure the ice maker in question is turned on or enabled. Please see the link and follow the instructions and hyperlinks in the link below. Turn the BESPOKE Dual Ice Maker on or off https://www.samsung.com/us/support/answer/ANS00088562/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147988064) to help our team gather your information. Have a great day. ^Charles
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